Vietnam By Bike

Dear Brenda Cronin, Thank you very much for giving us this opportunity to arrange your beautiful cycling trip through the Mekong Delta, and we truly appreciate your valuable time to review us. We strive to provide our best service, even though we understand that some aspects, such as the weather with occasional rain during the ride, may not have met your expectations. However, we believe you understand this and are ready to embrace the meaningful experiences you had with us. Thank you once again for choosing Vietnam By Bike and the Mekong Delta as your first adventure cycling holiday with us. We sincerely hope to arrange more fantastic cycling adventures for you around Indochina. We wish you a pleasant lifestyle and eagerly look forward to hearing from you about your next cycling trip soon! Respectfully, Thanh Ut /Mr Vietnam By Bike - Cycling Holiday !

Dear Neil McKay, Thank you very much for your kind words. We appreciate you taking the time to review us, even while you are on the train to Hanoi from Da Nang ?! We truly appreciate your time in Vietnam with our local cycling team. We understand that no tour can be perfect, and we acknowledge the bike issue you experienced during your trip in the hilly regions of Central Coast Vietnam, even with the Trek bikes provided for you and your wife. We strive to offer you and your wife the unique value of Vietnam, including simple yet special Vietnamese experiences. We hope you will cherish these in-depth memories, and we look forward to welcoming you on your next wonderful cycling holiday in Indochina. Respectfully, Thanh Ut /Mr Vietnam By Bike

Dear Friedrich Kerz Moehlendick, Thank you very much for your kind words in your review and your compliment will undoubtedly inspire our team to serve our potential travelers with even more passion and dedication. We sincerely hope you can return to Vietnam for another fantastic bike tour with us! Following our previous reviews, we have made significant improvements to our services, and we are committed to ensuring that our travelers and cyclists receive the best experience possible. Once again, we greatly appreciate your support and wish you and your family all the best! Respectfully, Thanh Ut /Mr. Vietnam By Bike Team

Dear John, Thank you very much for your feedback regarding your experience with us. We sincerely apologize for not meeting your expectations and for any disappointment this may have caused. My name is Thanh Ut, and I represent Vietnam By Bike. I was saddened to hear about your experience, and I have thoroughly discussed your case with my team in Vietnam. As you know, we aspire to be the top bike tour operator in Vietnam and Indochina. However, we recognize that some of our guides may not fully understand the needs of our travelers and cyclists, as was the case with Mr. Harry - Vietnamese cycling Guide. An apology cannot fully address the issue, but we genuinely hope you will consider giving us another opportunity to organize your next cycling holiday in Indochina, whether it be in Thailand, Laos, Vietnam, or Cambodia. We assure you that we will strive to provide you with an exceptional experience next time. Thank you for your understanding ! Respectfully, Thanh Ut /Mr Vietnam By Bike