The Bali Trip Mate

Hi Sharon, Thank you for your feedback. We sincerely apologize for the confusion during your tour and truly appreciate your comments. Our group trips are led by a Tour Leader supported by local licensed guides, each with different roles to enhance the cultural experience — and tipping is completely optional. We’ve addressed the unplanned watersport stop, as this was not part of the official itinerary, and will ensure it doesn’t happen again. The visit to Single Fin Bar (Infinity Pool) is, however, part of the program — a relaxing stop to enjoy welcome drinks with stunning views of the Indian Ocean. Your feedback helps us improve, and we’re committed to providing even more seamless and memorable experiences for all future guests. Warm regards, Rizal The Bali Trip Mate

Hi Trina, Thank you for sharing your wonderful experience! We’re thrilled to hear you enjoyed your trip, and your kind words mean a lot to us. We hope to have the pleasure of welcoming you back in the future. Warm regards, Rizal The Bali Trip Mate

Hi Evelyn, Thank you for sharing your fantastic experience! We're delighted to hear you enjoyed your experience. Your kind words mean a lot to us and we look forward to welcoming you back in the future. Yours Sincerely, Rizal at The Bali Trip Mate

Hi Lynette, Thank you for sharing your fantastic experience! We're delighted to hear you enjoyed your experience. Your kind words mean a lot to us and we look forward to welcoming you back in the future. Yours Sincerely, Rizal at The Bali Trip Mate

Hi Morgan, Thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed your 9-day private tour and that many parts of your journey, especially your stay in Ubud, left a great impression. We’re truly sorry, however, to hear that your stay at Scallywags Hotel in Gili Trawangan did not meet expectations. This is the first feedback of this kind we’ve received, and we take it very seriously. We’ve already shared your comments directly with the property management so they can review and take corrective measures to ensure this doesn’t happen again for future guests. As for having different guides on each island, this sometimes happens on our private tours due to scheduling and inter-island logistics, as each destination has its own local specialist. Still, we understand that consistency plays a big part in guest comfort, and we’ll continue to improve coordination between our teams so the transition feels smoother and more personal in the future. We truly appreciate your honest feedback and your recommendation to others. It means a lot to our team, and we look forward to welcoming you back for another memorable adventure across Bali and beyond. Yours Sincerely, Rizal at The Bali Trip Mate

Hi Romy, Thank you for sharing your fantastic experience! We're delighted to hear you enjoyed your experience. Your kind words mean a lot to us and we look forward to welcoming you back in the future. Yours Sincerely, Rizal at The Bali Trip Mate

Hi Stephen, Thank you for sharing your fantastic experience! We're delighted to hear you enjoyed your experience. Your kind words mean a lot to us and we look forward to welcoming you back in the future. Yours Sincerely, Rizal at The Bali Trip Mate