Med Sailing Holidays

Thank you for your feedback Robert, we are well aware of your issues as we addressed them with you on your trip in August, now 5 months later you have left 3 x 1-star reviews on various platforms to try and tarnish our reputation. I’d be delighted to comment on your points. 1) I’m sorry, but you are both misinformed and not representing the truth. Med Sailing Holidays operates various brands and themed weeks, including a yoga week, wine week and fitness week. We emailed you on 5th November 2023 (9 months before your trip) to advise that other guests on the boat will be participating in fitness activities off the boat and you are welcome to join. You acknowledged this, repeated it back to us, said “thank you” and requested to be booked on this trip. You made the claim you were not notified, we showed you the email and despite this, you still carry the lie that you were not notified, despite showing you the emails. We also advised that your trip remains exactly the same: same boat, same itinerary, same menu etc. The same. What the guests do before breakfast, off the boat doesn’t affect other guests that don’t participate. Guests exercising before breakfast shouldn’t have any consequence on your experience. Talking of “inclusivity” we had reports all week that you were incredibly rude to the other guests and would make comments with racist undertones, very passive aggressive comments, aggressive language with another guest, refused to let the other guests sit beside you and at meal times on the boat you would take your meal and sit away from the group. 2) Respectfully, Croatia does not always have usable wind. It’s true there is a 90-degree “no go zone” which equates to 25% of wind direction that we can’t sail in, which is actually larger on cruising yachts (assume ~110 degrees). The captain advises me she would hoist the sails and try and appease you while not making progress on the journey. We do have a schedule to keep and timetable to uphold and on the long passages a minimum speed to keep. We can’t sail at 2 knots and expect a berth waiting for us if we are 6 hours late to port. I also have video footage of your week and examples of no wind. If there is no wind, we use the engines to make way. A sailing trip does not mean 100% sailing, that’s just impossible. 3) Please don’t lie. This is Geoff replying and I’ve never mentioned your age or that you’re American. You are the only person to complain about the nationality of other guests. Nationality of guests and crew on the boat: 1 x American (guest), 1 x British/French (Captain), 1 x Romanian (Host), 5 x Indian (guests), 2 x Polish (guests / media crew). We have feedback from the crew and guests complaining of your poor behaviour, bad and aggressive language towards other guests, refusal to mix with the group, giving mean stares and taking photos of the young female captain in her bikini. We have feedback from the other guests they felt uncomfortable and unsafe around you because of your angry stares, so they’d leave you alone. Please note, you only booked 1 x solo spot on a publicly listed charter for up to 8 guests. When you book 1 x place on a boat with 8 guests, you have to assume there will be guests of other nationalities and it’s also expected that you will behave like a well-mannered individual. If we have only sold 6 of 8 places and have 1 cabin remaining, we can book whoever we like on the boat, so if we have media crew join us, that’s entirely our discretion as we’re paying for the cabin and (respectfully) don’t need your approval. I say this respectfully: the customer is not always right. When you join a cabin charter, that’s generally because you’re not a qualified captain and do not possess the required knowledge and skill to both manage the big sailing yacht and make the correct decisions around travel times, distances and keeping both the boat and people safe. By your comments you appear to claim to know more than the captain. Thank you for posting your photos, I can see with the photos, there is no usable wind (to define this, we often need 4+ knots of boat speed, ideally 6+ knots to cover our distances, have a suitable swim stop and call into port with time for exploring the land). You can tell by looking at the water and the boats would not be traveling more than 2 knots in the correct direction. There is only 1 boat in the collection of photos you’ve posted where the boat appears to have any kind of usable speed, but it’s going in a completely different direction to your boat. Sadly captains are at the mercy of the weather gods, plus have a schedule to keep. The trips are not strictly about sailing but also port time, shore excursions and making sure we are safely docked with enough time for a swim and dinner on land. We too have full copies of the email communication. We explained to you in advance of your trip that there would be a “Fitness Week” to which you replied on 9 November 2024 and acknowledged the “Fitness Week”.

Amazing, we're delighted you had a great week. Thank you for being amazing customers too! Mucho love and happy 2020

Dear Jie, I'm sorry to hear that you're giving a 3 star review on a trip that you have not experienced yet. The ENTIRE charter industry is on it's knees and is offering a credit system, it's not unique to us. The reason for this is the ENTIRE industry would be bankrupt overnight due to Covid and the large pre-season payments all operators make to prepare for the season (boat payments, annual berthing, winter maintenance etc). A credit preserves your deposit, whereas if companies were refunding only the first few customer would receive a refund before all charter companies went out of business. This credit actually safeguards you as well as other customers. Sadly the tourism industry has been one of the hardest hit and USA, Canada, New Zealand, Australia, South Africa and Hong Kong are just some of the countries with closed borders to Europe. I'm sure you can appreciate, this is out of our control and have honored your deposit while you're unable to travel.

Thank you for your kind words, we're delighted you had a great time!