Hoi An Express

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Unfortunately, due to an unexpected last-minute cancellation by another company caused by a serious illness, you were the only guest on this departure. As we mentioned before, our tours are not designed as 24-hour guided escort services, but rather include professional guiding at the scheduled points of the itinerary. We regret if this was different from what you had in mind and understand your disappointment. We always strive to provide the best possible experience, even in unforeseen circumstances, and we appreciate your comments as they help us improve. We hope you enjoyed the destinations themselves, and we would be glad to welcome you again under better circumstances.

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the organization of the tour, our guides, the hotels, and the destinations. It’s wonderful to know that our communication and planning made your experience smooth and enjoyable. Your feedback means a lot to us and to our team who work hard to create memorable journeys. We hope to have the pleasure of welcoming you on another adventure in the future!

Thank you for your wonderful feedback! We’re so pleased to hear that you found the tour to be amazing value for money and that our team at Hoi An Express delivered an experience that met your expectations. It’s also great to know you enjoyed the itinerary and seamless planning — our team takes pride in making everything run smoothly for our guests. We truly appreciate your kind words and look forward to welcoming you back for another journey in the future!

Thank you for sharing your experience with us. We’re glad to hear that you found our guides lovely and that you enjoyed getting a taste of Vietnam through the tour. We’re sorry to learn that the stop in Danang and the timing of the itinerary did not fully meet your expectations. Your comments about Ba Na Hills and the schedule in Hoi An are very valuable, and we’ll take them into consideration as we review and improve our itineraries. Our goal is always to provide guests with memorable experiences that balance comfort, sightseeing, and cultural discovery. We truly appreciate your honest feedback, as it helps us improve for future travelers. We hope you were still able to take away some wonderful memories from your journey, and we would be delighted to welcome you again for a more fulfilling experience in the future.

Thank you so much for your kind words! We’re delighted to hear that everything ran smoothly and that our communication made your experience even better. It means a lot to know you couldn’t fault anything and would recommend us to others traveling to Vietnam. Your feedback is a wonderful motivation for our team, and we look forward to welcoming you back on another adventure in the future!