
- Number of tours
- 18
- Age Range
- 1-99
- Number of reviews
- 392
- Response rate
- 100%
- Response time
- 9 hours
Hoi An Express Reviews (388)
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Katie
Written on December 10th, 2025My family went on a 21 day adventure to Thailand, Laos, Vietnam, and Cambodia and it was absolutely amazing! It wouldn’t have been possible without the help of …Read more- H
HelenRosenberg
Written on December 7th, 2025We did a 26 day tour. For the most part, out itinerary was good. However, the travel could have been planned more efficiently. For example, we were a few hours …Read more 
Roger
Written on December 4th, 2025This is not a traditional tour in the sense that you have a tour guide with you the whole time and then use local guides. This is essentially and series of tou…Read moreHoi An Express commented on this review
Dear Roger. Thank you very much for taking the time to share your feedback. We truly appreciate every comment, as it helps us improve and provide a better experience for all travelers. We are sorry to hear that parts of the tour did not fully meet your expectations. As stated on our TourRadar listing, our tours operate with local English-speaking guides, and while it is a group tour, the participants are still independent travelers who may join at different starting times or choose different hotel options. Because of this, we always do our best to group guests together and arrange the same accommodations, but at times this can be challenging if hotels reach capacity or if travelers book at different times. Regarding your concerns about not having a guide throughout the entire trip and being split on different cruises, we understand how this may have impacted your experience. While our model uses local guides in each destination rather than one guide for the entire journey, we will continue to communicate this as clearly as possible to avoid misunderstanding. We also take note of your comments about the guide quality and the transfer to Da Nang. These points are very valuable to us. We will be increasing training for our local guides to ensure a more consistent service standard. Additionally, based on guest feedback—including yours—we have decided to remove the Da Nang portion from our 2026 program. Thank you again for your input. We hope we will have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable experience.
Jimmy
Written on November 30th, 202514 Days, with so many great experiences to look back at. HOI AN is of the most professional agencies to have an unforgettable time. Their professional comms …Read more- CD
Carmen
Written on November 23rd, 2025The tour overall is very good value but rather than sticking with the same tour group and tour guide for the entire duration, you get different guides for each …Read more
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