Hoi An Express

Dear Roger. Thank you very much for taking the time to share your feedback. We truly appreciate every comment, as it helps us improve and provide a better experience for all travelers. We are sorry to hear that parts of the tour did not fully meet your expectations. As stated on our TourRadar listing, our tours operate with local English-speaking guides, and while it is a group tour, the participants are still independent travelers who may join at different starting times or choose different hotel options. Because of this, we always do our best to group guests together and arrange the same accommodations, but at times this can be challenging if hotels reach capacity or if travelers book at different times. Regarding your concerns about not having a guide throughout the entire trip and being split on different cruises, we understand how this may have impacted your experience. While our model uses local guides in each destination rather than one guide for the entire journey, we will continue to communicate this as clearly as possible to avoid misunderstanding. We also take note of your comments about the guide quality and the transfer to Da Nang. These points are very valuable to us. We will be increasing training for our local guides to ensure a more consistent service standard. Additionally, based on guest feedback—including yours—we have decided to remove the Da Nang portion from our 2026 program. Thank you again for your input. We hope we will have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable experience.