Greca

Dear Lynne, We are truly sorry to read that your experience did not meet your expectations. This itinerary covers a wide range of destinations across Turkey including Istanbul, Ankara, Cappadocia, Pamukkale, Ephesus, Izmir, Pergamon, Troy, and Canakkale, allowing travelers to discover the country’s most iconic historical and natural sites. Due to the large distances between these regions, some long drives are indeed necessary, as is indicated in the tour description and reflected in the day-to-day itinerary. Unfortunately, inland flights are not practical as they mostly require returning to Istanbul, adding time and cost.Regarding the guides, the program includes official English-speaking local guides throughout the inland circuit. We are sorry if at any point communication was not as fluent as expected; your comments have been shared with our local partners to ensure continued quality improvement.We appreciate your feedback, as it helps us continue improving communication and service quality for future travelers. Kind regards,

Dear Graham, Thank you very much for sharing your experience with us! We're so excited to hear that you had a great time during your trip with us and we hope to see you soon. Best regards, Greca Travel Team

Dear Damon, Thank you for your feedback. We are happy to hear you enjoyed the tour's itinerary and the small group size. We have taken note of your comments regarding the hotel locations, meeting point instructions, and lunch stops. Your feedback is very important to us as it helps us improve the quality of our tours. We are glad you had a good overall experience and hope to welcome you on another tour soon. Warm regards, Greca Travel team,

Dear Ruchita, Thank you so much for sharing your wonderful experience! We’re delighted to hear that your trip to Turkey was everything you hoped for and more. Our team works hard to ensure every detail is taken care of so our travelers can simply enjoy the journey, and it’s so rewarding to know that came through. We’ll be sure to pass along your kind words to our guides—they’ll be thrilled to know their knowledge and passion helped bring Turkey’s history and culture to life for you. It was truly our pleasure to be part of your adventure, and we look forward to welcoming you on another unforgettable trip in the future! Warm regards, The Greca Travel Team

Dear Tatiana, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points regarding your trip. From the beginning of the booking process, we provided a detailed itinerary outlining which services—such as transfers and tours—were included, and which were not. For certain excursions, as per the package you selected, transfers to meeting points were not included and this was clearly indicated in the travel documentation. Regarding the ferry routes, the package included standard ferry service, not high-speed ferries for all legs of the journey. While we understand that travel times are important, upgrades to high-speed ferries are available upon request, and we would have been happy to arrange this for you had it been communicated in advance. As for the Acropolis and museum in Athens, these iconic sites are indeed part of our optional tour offerings, and not automatically included in all packages. We strive to offer customizable experiences so that travelers can design their trip based on personal preferences and budget. We also regret if your mid-trip message went unanswered. That is certainly not the level of responsiveness we aim to provide, and we are investigating this internally to ensure it is addressed properly. We value all feedback, both positive and critical, as it helps us improve. We’re sorry that your experience with us left you disappointed, and we hope to have the opportunity in the future to provide you with a more seamless and satisfying journey. Warm regards, The Greca Travel Team

We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points regarding your trip. We would like to respectfully note that the tours in Mykonos and Santorini are optional and can be included in the itinerary only upon request. As these were not requested in your booking, they were not part of your travel package. Regarding your departure from Santorini, we would like to clarify that, as stated in your itinerary, the service provided includes only the transportation from your hotel to the airport. While we do not offer airport assistance at departure, we do provide all the necessary documentation in advance, including flight details and check-in information, so that you can proceed independently and smoothly. Certainly, the assistance on your transportation to the airport can be included, upon request. We truly value your feedback and hope to have the opportunity to better serve you in the future. Warm regards, The Greca Team

Dear Hongbo, By the time we received your initial message about the hotel, we reached out to our local team to request a room change and secure a better category for you. Sadly, before this could be confirmed and communicated, we received your message about the medical emergency and cancellation, which understandably shifted our attention to supporting you through that urgent situation. We deeply regret not being able to react faster to improve the hotel situation in time. It was certainly never our intention for you to feel let down or unsupported, and we’re truly sorry the accommodation did not meet the standards you expected—or the ones we strive to uphold. Despite this experience, we do hope there might be a chance in the future to regain your trust and assist you with new travel plans. Thousands of travelers place their journeys in our hands every year, and we always aim to offer them the care, professionalism, and service they deserve. Thanks. Regards, Greca Travel

Dear Katharine, Thank you so much for taking the time to share your experience and for your kind 5-star rating! We're glad to hear that your journey through Türkiye ran smoothly and that you were able to enjoy the flexibility and coverage of the tour. Thanks you for choosing us. Until the next destination! Regards, Greca Travel

Dear Shelly, Thank you for your kind words and for sharing your experience with us! We are delighted to hear that you enjoyed your accommodations in Naxos and Santorini. Mr. Stavros and the team at Abasa Suites take great pride in providing exceptional hospitality, and we are glad they made your stay memorable. At Greca, we strive to deliver seamless and enjoyable travel experiences, so knowing that we met your expectations means a lot to us. We truly appreciate your trust and hope to welcome you again for another unforgettable journey! Best regards, The Greca Team

Dear Akrivi, Thank you for your kind words! We’re thrilled to hear that the Elliniko travel package exceeded your expectations. We're glad you had a great time, and we appreciate your recommendation. We look forward to welcoming you on another unforgettable trip soon! Thanks you for choosing us. Until the next destination! Regards, Greca Travel