Destination Services Costa Rica

Dear Cindy, Thank you so much for your thoughtful and detailed review. We're thrilled to hear that you had a great overall experience and rated the package as excellent — that truly means a lot to us. We appreciate your constructive feedback regarding meal options, downtime, and hotel locations. Costa Rica does have its surprises when it comes to pricing, and we're always working on providing travelers with the best recommendations to make the most of their time and budget. Your suggestions about spending more time in Manuel Antonio and Monteverde are very valuable and will be taken into consideration as we continue improving our itineraries. We're especially happy to hear that you enjoyed the service from our drivers, guides, and hotel staff. Our team takes pride in offering warm, helpful, and informative service, so it’s wonderful to know that stood out during your journey. Thank you again for choosing us for your Costa Rican adventure. We hope to welcome you back in the future so you can explore even more of this beautiful country! Warm regards, Andrea Rojas Destination Services Costa Rica

Dear Lucille, Thank you for your kind words and for sharing both the highlights and your honest feedback. We're glad you had a great time overall and enjoyed the hotel upgrades! We truly appreciate your comments about the Selvatura Park tour. We're sorry for the confusion and the stress caused by the time limits. We'll review this with our team to improve scheduling and ensure clearer communication for future guests. Thanks again for choosing us — we hope to welcome you back to Costa Rica someday! Best regards, Andrea Rojas Destination Services Costa Rica

Dear Tanya, Thank you for your review! We're glad you enjoyed the trip, the hotels, and our destination services. We appreciate your feedback about the pick-ups and restaurant costs — we'll keep that in mind to improve. It means a lot that this was your third TourRadar trip. We hope to see you again soon! Best regards, Andrea Rojas Destination Services Costa Rica

Thank you so much for taking the time to share your experience in such detail! We are so happy to know that you enjoyed our tours to Arenal Volcano, Baldi Hot Springs, and Tortuguero National Park, and that Erick, Ignacio, and Daniel did an excellent job as guides. We are also pleased to know that the transportation and accommodation logistics, including your stay at the Sleep Inn Hotel, met your expectations. We sincerely appreciate your suggestions regarding communication about towels and locker keys at Baldi, as well as dinner times. These comments are very valuable to us, and we will take them into account to improve the experience for our future travelers. We understand that details such as the lack of Wi-Fi or the natural noise in Tortuguero can be unexpected, and we appreciate you mentioning them, so other visitors are well-informed. We are glad you were able to take advantage of your free time to explore the nearby museums and sites in San José. Thank you again for recommending us. We look forward to serving you on future adventures in Costa Rica. Andrea Rojas P. Destination Services Costa Rica

Thank you, Mr. Bax, for taking the time and give us your comment which is very important for us. We are very happy to hear that you had a great experience in our lovely Costa Rica. Hope to be welcoming you again in a near future. Pura Vida Andrea Rojas

Dear Mr. Skidmore, Thank you so much for taking the time to share your experience in such detail. We are glad to hear that you enjoyed the destinations included in the tour, as well as the quality of the hotels and the staff. We are also pleased to know that your lead guide was friendly and knowledgeable, and that these aspects of the trip met your expectations. We sincerely regret the coordination issues you mention, such as the delay in booking confirmation, confusion with the itinerary upon arrival, the lack of automatic updates in the app, and the issue with the Tortuguero National Park entrance fees. These are not the standards we strive to deliver, and we greatly appreciate you pointing these out, as they help us identify clear opportunities for improvement. Your experience has already been shared with our local team and partners to work on better internal communication and technological solutions that provide our travelers with up-to-date and accurate information at all times. Thank you again for your honesty and for also acknowledging the positive aspects of the tour. We sincerely hope you'll give us a second chance to offer you an experience that's not just "good," but truly "excellent." Sincerely, Andrea Rojas Destination Services Costa Rica

Thank You Sharon, for taking the time and letting us know about your great experience, this make us feel that we are in the right way. We are very glad to hear that you enjoyed! Hope to see welcome you again in a short future. Our Warm Regards, Andrea Rojas Destinations Services Costa Rica

Hello Marja-Leena, Thank you for taking the time and give us your opinion which is very important for us. We totally understand your concerns and will take considerations about all this. Have a wonderful day and see you some day in Paradise again! Destination Services Team

Dear Mr. Gray, We truly appreciate you are taking the time to share with us your experience. Your opinion is very important for us! It makes us happy to hear that you enjoyed your vacation even the Tortuguero Experience (please note that Lodge categories doesn't have AC), also is important to mention that we are in the tropic as such, weather can be a bit humid in some areas but still spectacular. We look forward to welcoming you again in a near future. Our best regards, Destinations Services Costa Rica