Destination Services Costa Rica

Thank you, Mr. Bax, for taking the time and give us your comment which is very important for us. We are very happy to hear that you had a great experience in our lovely Costa Rica. Hope to be welcoming you again in a near future. Pura Vida Andrea Rojas

Dear Mr. Skidmore, Thank you so much for taking the time to share your experience in such detail. We are glad to hear that you enjoyed the destinations included in the tour, as well as the quality of the hotels and the staff. We are also pleased to know that your lead guide was friendly and knowledgeable, and that these aspects of the trip met your expectations. We sincerely regret the coordination issues you mention, such as the delay in booking confirmation, confusion with the itinerary upon arrival, the lack of automatic updates in the app, and the issue with the Tortuguero National Park entrance fees. These are not the standards we strive to deliver, and we greatly appreciate you pointing these out, as they help us identify clear opportunities for improvement. Your experience has already been shared with our local team and partners to work on better internal communication and technological solutions that provide our travelers with up-to-date and accurate information at all times. Thank you again for your honesty and for also acknowledging the positive aspects of the tour. We sincerely hope you'll give us a second chance to offer you an experience that's not just "good," but truly "excellent." Sincerely, Andrea Rojas Destination Services Costa Rica

Thank You Sharon, for taking the time and letting us know about your great experience, this make us feel that we are in the right way. We are very glad to hear that you enjoyed! Hope to see welcome you again in a short future. Our Warm Regards, Andrea Rojas Destinations Services Costa Rica

Hello Marja-Leena, Thank you for taking the time and give us your opinion which is very important for us. We totally understand your concerns and will take considerations about all this. Have a wonderful day and see you some day in Paradise again! Destination Services Team

Dear Mr. Gray, We truly appreciate you are taking the time to share with us your experience. Your opinion is very important for us! It makes us happy to hear that you enjoyed your vacation even the Tortuguero Experience (please note that Lodge categories doesn't have AC), also is important to mention that we are in the tropic as such, weather can be a bit humid in some areas but still spectacular. We look forward to welcoming you again in a near future. Our best regards, Destinations Services Costa Rica

Hello Mr. Bohn Thank you for taking the time and gives this nice review, your opinion is very important for us. We are happy to hear that you had a good time in our Pura Vida country. Hope to see you soon in a short future. Andrea Rojas Destinations Services Costa Rica

Dear Lucinda, Thank you for sharing your experience. Your opinion is very important for us! We are truly sorry about the situation near to the last hotel; we will take some considerations about this. Again, our apologies! At same time, we feel very happy that you enjoyed your program and had a great time in our Pura Vida country. Thank you for recommending us. Can´t wait to welcome you again in a near future. Pura Vida Andrea Rojas Destinations Services Costa Rica

Dear Magalie, Thank you for taking the time of giving us your opinion which is very important for us. I would like to respectfully comment that our different packages include they own activities depending on the areas, however, we do provide other activities that our customer can perfectly add to their packages and make it personalize. We look forward to having the opportunity to welcoming you again to our beautiful Cosa Rica in a near future. Our Kind Regards, Andrea Rojas Destinations Services Costa Rica

Dear Mr. Carlson, Thank you for sharing your experience with us. Your opinion is very important for us! We are very happy to hear that you had a great time in our beautiful Costa Rica. Hope to welcome you again in a near future. Our Warm Regards, Andrea Rojas Destinations Services Costa Rica

Dear Cheuk-Ying, Thank you for sharing your experience. Your opinion is very important for us! We are truly sorry about the different situations you mentioned; we will take some considerations about this with the different suppliers. Again, our apologies! At same time, we feel very happy that you enjoyed mostly of the program and had a great time in our Pura Vida country. Last, but no less important, please let me inform you that we are reforging our customer service department to provide better experiences of our customers. Can´t wait to welcome you again in a near future. Have a great weekend! Andrea Rojas Destinations Services Costa Rica