- Number of tours
- 19
- Age Range
- 1-105
- Number of reviews
- 396
- Response rate
- 96%
- Response time
- within 1 day
Crucemundo Reviews (396)
Write a review- DF
Darrel
Written on July 8th, 2025The ship was excellent and the staff were awesome 
Patricia
Written on July 2nd, 2025The excursions were mostly drive-bys of buildings and centers. We would love to have seen. I would not get the excursions again for that reason. For instance, w…Read more- JW
Johannes Franciscus
Written on June 28th, 2025The ship was comfortable and the staff, especially cabin and dining, were helpful, friendly and efficient. A couple of the smaller stops were less impressive t…Read more Chandra
Written on June 27th, 2025The short fall of the bus trip to the tour did not have an English-speaking guide. We were bunched with the Danish group, who had their guide.- MP
Marie
Written on June 24th, 2025A very nice experience! - BW
Brian Charles
Written on June 23rd, 2025We were a party of six Canadian senior citizens. The cruise fully met our expectations and was good value Sheila
Written on June 19th, 2025Well they were super nice, accommodating..It is just that the little things matter, that were missing: like have tap water available at lunch and dinner, the l…Read moreCrucemundo commented on this review
Hi Sheila, thank you for your review and your valuable feedback. We're happy to hear you had a good experience with us. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo- S
Anonymous
Written on June 17th, 2025An enjoyable and good value trip. Some suggestions for a slight improvement as there seemed to be some confusion at Tour Radar as to what should take place afte…Read moreCrucemundo commented on this reviewDear Stewart, we appreciate your positive feedback. We're pleased to hear you enjoyed your experience with us. As a thank you, we are pleased to extend a discount for your future travels. As for the transfer out option, there was a mistake from the representative on the ship. We have given you the credit, as a thank you for noticing the misinformation. But please note that the initial pricing given on TourRadar is correct. We look forward to seeing you again. Kind regards, Crucemundo - KW
Anonymous
Written on June 17th, 2025Well organised, friendly and enjoyable .Crucemundo commented on this reviewDear Kim, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your experience with us. We look forward to welcoming you back soon! Best regards, Crucemundo - MS
Anonymous
Written on June 16th, 2025It was a pleasant river cruise. Soups were fantastic. Scenery was OK. Tours were very expensive.Crucemundo commented on this reviewDear Mark, thank you for your review. We're happy to hear you had a good experience with us. We will make a note about the tour pricing for future improvement. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo
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Chrsitmas or New Year Danube Cruise (Vienna-Vienna) MS Fidelio
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Classical Danube (Passau - Budapest - Passau) MS Fidelio
Gems of the Douro (Porto to Porto Cruise)
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Frequently Asked Questions
What is the difference between letter-category cabins (F, G, H) and those without?
The main difference lies in their proximity to facilities that may generate noise or their location at the far ends or corners of the cabin rows. As a result, letter-category cabins are priced slightly lower.
Does Crucemundo provide pre- or post-cruise accommodation?
Unfortunately, Crucemundo does not have partnerships with hotels and is unable to assist with accommodation arrangements before or after the cruise.
Can I choose my room number?
Yes, you can select your preferred room number within your cabin category for an additional charge of €50. Please contact us in advance to make this arrangement.
Are the prices fixed in euros?
Yes, our prices are set in euros. Due to fluctuations in exchange rates, the amount in other currencies may vary slightly depending on the day of quotation. Crucemundo operates officially in euros, and our partner, TourRadar, handles currency conversion based on the day’s exchange rate.
How can I make a payment/refund or use the payment splitting service?
All payments and refunds are processed through our partner, TourRadar, who handles all transactions. You can contact them directly for payment, refund, or payment splitting inquiries. As the tour operator, Crucemundo remains in the loop, confirming the amounts, and you can always send your questions to us, and we’ll forward them to TourRadar.
What is included in the excursion package?
The excursion package includes guided tours to key attractions at each destination. These excursions are available for an extra charge and will be specified in your itinerary. The specific excursions included may vary depending on your route.
How do optional excursions differ from the excursion package?
Optional excursions are separate from the excursion package. These are individual visits to specific sites that you can purchase onboard, and they are not included in the package. Availability depends on passenger demand, and you can buy them directly while on board.
Are vegetarian or vegan catering options available?
Yes, we offer vegetarian and vegan options. If you are interested, please let us know, and we will submit your dietary preferences to the crew.
Can you accommodate dietary restrictions?
While we do not have a separate menu, our chefs try to accommodate dietary restrictions by adding alternative dishes to the menu. Please inform us of your dietary needs at the time of booking so we can notify the crew in advance.
What drink packages are available?
We offer various drink packages, including unlimited soft drinks, as well as a wine and beer package. Some cruises offer drink packages as part of the package, while others offer them for an extra charge. Please check the details of each cruise package.
Can I bring my own drinks onboard?
Yes, you may bring drinks to your room. For drinking them in public areas such as the bar or restaurant, a corkage fee will be charged. Please consult the reception onboard.
Are the ships wheelchair accessible?
Our ships are partially accessible for passengers with limited mobility. There are elevators, but depending on the ship some areas, such as certain decks or excursion sites, may not be fully accessible. Please contact us to discuss your specific needs before booking.
Do you offer transfer services?
Yes, we offer transfer services to and from the port, as well as to and from the airport or hotel, for an additional charge. Please contact us for more details and to arrange your transfers in advance.
What is the check-in and check-out schedule?
Cabin access and check-in start at 16:00. The official end of the cruise and check-out on disembarkation day is no later than 9:00 AM. Please consider these times when planning your arrival and departure.
What should I know about delays in ship arrival?
Ships may experience delays due to factors like water levels, locks and dams, or docking arrangements. Please allow extra time in your schedule to avoid any conflicts.
Where is the embarkation address?
Docking locations may change depending on port authorities. We recommend verifying the final details closer to your travel date, which will be provided through the TourRadar platform.
What is the main language used onboard?
The primary language onboard is English. Notices and announcements are in English & Spanish, as well as other languages based upon the needs of the passengers on board.
How are tips handled onboard?
Tips should be paid in cash, typically €50-€70 per person per cruise. While tipping is not mandatory, it is customary and highly appreciated. An envelope will be provided at the reception desk where you can leave the tip, which will be divided among all crew members, including sailors, cleaning staff, kitchen, and reception.
Is there a dress code onboard?
Feel free to dress comfortably and casually on board and during shore excursions. For evening deck visits, we recommend warmer clothing. Sturdy shoes are advisable for land excursions. When visiting the onboard restaurant, smart-casual attire is recommended.
What are the laundry services onboard?
You can have your laundry done on board. You will be provided with a bag to place your items, and the staff will take care of the rest. Pricing depends on the type and volume of items, please consult the reception onboard.
Do I need to bring an adaptor plug to use the electricity on board?
The electrical service onboard is 220V, however, most standard American electrical appliances are 120V. If you bring onboard any items that require electricity you must bring a two-pin plug European adaptor that will fit your item.
Can I bring my pet onboard?
Pets are not accepted onboard the Crucemundo ships and this is due to sanitary and medical reasons (allergies) but also for legislative reasons. Animal regulations change between countries.
Crucemundo Ships
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