Australia and New Zealand Travel Company

HI Alexandra Thanks for your email. Im sorry you did not find our travel services satisfactory. We always aim to please. You travelled in November 2024. We specifically offer independent travel. We do not offer group tours with an escorted tour guide. This means we book airfares, hotels, and day tours for independent travellers who do not need to part of a group tour. We do not book air bnb's. We only book hotels. I have reviewed your booking and you stayed in hotels in Australia. We did not book any Air bnbs for you. We book good hotels in central locations. There are only three airlines in Australia, and all offer the same style of service. There is not much choice Im sorry to say. The flights times are based on airline schedules and flying times. Where we differ, and why you should book with us is there are literally over 200 day tour operators here in Australia. What we do is book you with reputable companies, that offer you a great commentary and excellent service so you can learn all about our country. You are required to reconfirm these tours, and we do acknowledge that this process can be difficult from time to time. We do place your phone number and email address into every booking. We can only book the day tours on the day that they operate. You are correct is saying there may be some date changes and this is based on the day the day tour operates. We can also assist with airport pick up, but this is an additional cost. Thank you again for the review and I do apologise if you found the process difficult. We appreciate your feedback and will act on it accordingly. Thanks Russ.