Customer Reviews

• AS

  Alexandra

  · June 15th, 2025
  Do yourself a favor and plan your own trip! All this "tour" does is they book your hotels (half the time it's actually an AirBnB), flights (which are not the greatest) and daily activities (which you can plan yourself), they don't even confirm the tours for you (you have to reach out to the different daily tour operators directly yourself 24 hours prior). No airport pick up. They don't pick you up from the hotels for daily trips but your are meeting a group of new people each day at a meeting point, which according to the company is 5 min away from the hotel but it's not the case (sometimes you have to walk 10-15min, sometimes take an Uber). They switch tours around (for me in Melbourne the city tour was on the last day, obviously I would prefer it to be on the first day as stated on the website so I have time to come back to places I enjoyed). In Uluru they booked the same tour twice for me (sunset tour)! Why??? In Cairns they tour operator didn't show up for the Rainforest tour (that was the only tour where they were supposed to pick me up from the hotel but changed it to the meeting point the last moment) - I called the emergency assistance number and they didn't respond for over 24 hours (the response was via text message stating that I was supposed to contact to tour guide in advance and I didn't and when I responded that emailed them 3 times with no response I never heard back). The 3 hour water river cruise in Sydney is actually 1.5 hours and they also change the pier the last moment and nobody reached out to me to tell me about it, it's pure luck that I didn't miss it! Overall - this "tour" is a total disaster!!!!! DO IT YOURSELF AND STAY AWAY FROM THIS COMPANY!!!
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  Australia and New Zealand Travel Company commented on this review

  HI Alexandra Thanks for your email. Im sorry you did not find our travel services satisfactory. We always aim to please. You travelled in November 2024. We specifically offer independent travel. We do not offer group tours with an escorted tour... Show more
  Trip date: November 2024
• 

  Joan

  · January 4th, 2025
  Having traveled to over 30 countries, I was shocked the final y booked their tours through Viator and Expedia which I could have done myself. Expected higher quality curated tours. Never received any emails regarding pickup/drop off locations and even thought the operator was aware of issue, never called me throughout the two weeks. Would never recommend this company again! Regret taking this tour and will look to other companies to travel
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  Australia and New Zealand Travel Company commented on this review

  HI Joan Thanks for your message. I hope you enjoyed your tour to Australia. Our style of touring is specialized but does require customers to reconfirm day tours. everyone. There are many emails between you and our office whilst you were in our... Show more
  Trip date: December 2024
• JP

  Jigna

  · December 12th, 2024
  The tour was great as Australia is a beautiful place to visit. The tour company did forget to book a tour which was hugely disappointing as we live across the other side of the world and my parents were really looking forward to it. We were given back our money back for the tour but not offered any compensation. I also looked at the tour prices and I don’t believe the money we were given back matched any of the tour prices, so we were given less money. Book at your own risk but given for most of us visiting Australia is a one in a lifetime opportunity you want to ensure booking with a company you know you can trust and if things go wrong will be fair.
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  Australia and New Zealand Travel Company commented on this review

  Thank you for your feedback Jigna and we appreciate you taking the time to review our holidays. Despite the problem with one of your activities, I do hope that you and your parents enjoyed visiting our beautiful country. I sincerely apologise for the... Show more
  Trip date: October 2024