Ajdinis

We are glad that you had a good time on our tour, Kiya! Greetings from Ajdinis Team.

Dear Luisa, Thank you for your feedback. If the review had been written more objectively, it would have better reflected the effort we put into organizing your tour. Due to two participants canceling, you were left alone on a route designed for a small group. Although the tour was no longer viable under normal conditions, we chose not to cancel your tour since your flight tickets had already been purchased and with your permission to avoid disrupting your holiday, we converted your tour into a private one for a minimal fee. Throughout the tour, when we noticed signs of stress, we took extra steps to make your experience smoother. Although the original itinerary stated that airport transfers and transport to certain “designed points” were not included, we provided these services free of charge as a gesture of goodwill. Despite this, even the complimentary airport transfer was mentioned in your complaint, which we found disheartening. Regarding the Orfeas Hotel, we send more than 100 guests there each year and have not received any previous complaints. Your feedback about the hotel will still be noted and taken into consideration. Regarding the situation in Skopje, we were urgently contacted by the hotel management due to an aggressive incident involving you and the hotel staff. According to their report, your behavior was confrontational and escalated quickly, prompting them to consider terminating your stay and requesting your removal from the property. To prevent further disruption and in consideration of your overall travel experience, we intervened directly and reached an agreement with the hotel to allow you to continue your stay, despite their initial request for your removal. We kindly suggest that for future travels, it may be helpful to research the development and service standards of the destination beforehand to ensure your expectations align with the local context. This can contribute to a smoother travel experience and avoid disappointment on both sides. Best regards, Ajdinis Team

Dear Maya! We are so glad that you liked the tour and our services! See you on the next adventure!

Dear Linda! Thank you for the nice comment! Regards.

Dear Rowan! Thank you for the nice comment! Regards.

Dear Joanne, Thank you for sharing your experience and for taking the time to provide such detailed feedback. We’re truly sorry to hear that the beginning of your tour did not meet your expectations in terms of consistency and hotel locations. Our goal is always to ensure a seamless and enjoyable journey and your input helps us continue improving. That said, we’re very glad that once you connected with our team at Ajdinis Travel, you felt supported and well-informed. We take great pride in our responsive communication and care deeply about assisting our travelers in real time. Your comments about the difference in experience between the first and later parts of the tour are duly noted. We are currently reviewing our partnerships and accommodations to better ensure consistency and central hotel locations throughout the itinerary. We're happy to know that, once expectations aligned, you were able to enjoy the activities and the rest of the journey, especially the time in Istanbul. We hope to welcome you again in the future for an even smoother and fully guided experience. Until then, thank you once again for your honest reflections. Warm regards, Ajdinis Travel Team