Customer Reviews

• Anusha

  · June 24th, 2025
  10 day family trip We had an incredible 10 day family trip booked through UME with Amber. Amber helps us customize our itinerary with the attractions we were interested in the most. We had guides and drivers to help us get through the airports and train stations, even help us to the right platforms. It was such piece of mind for traveling with little ones in a place where we were unfamiliar with the language. In Tokyo we had Miro as a guide to help us around. He was so helpful with the background and knowledge In the Mt Fuji area David guided us around, he's such a warm personality that helped us adjust itinerary due to the rainy weather In Osaka Karin helped us on our food tour and in Nara Park. All the guides were so wonderful and we had the best time. They even helped me retrieve a jacket that accidentally fell at one of the hotels. Overall very happy with UME travel
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• Jennifer

  · June 23rd, 2025
  Our group of 12 friends just got back from an amazing 10-day trip to Japan, and it was honestly one of the best travel experiences we've had — all thanks to UME Travel and our fantastic coordinator, Amber! The itinerary was super well-planned with a perfect mix of must-see spots and free time to explore. Everything ran smoothly, but what really impressed us was how the team handled an unexpected situation. One of our friends wasn’t feeling well — probably just adjusting to the new environment — and our guide didn’t hesitate to take them to the hospital late at night. He stayed with them the whole time, translating and making sure they got proper care. Amber was also amazing — she stayed in constant contact with us, checking in and making sure we were okay. That extra care and attention made us feel so well looked after. The rest of the trip was absolutely fantastic — clean, comfortable hotels, easy transport, and unforgettable sights. Huge thanks to Amber and the UME Travel team for making this such a memorable and stress-free adventure. Highly recommend!
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• Hudson

  · June 20th, 2025
  This trip through Japan was absolutely amazing — truly unforgettable! From day one, everything went above and beyond what I imagined. The itinerary was so well put together, with an awesome mix of food, scenery, and activities. One moment we were walking through peaceful temples or hiking on lush islands, and the next we were diving into the energy of big cities or enjoying hands-on cultural experiences. Every single day had something fresh and exciting — I honestly couldn’t even pick a favorite! Most people in the group were from the U.S., and everyone spoke English in their own unique way, but as a Spanish speaker, I still felt completely included and at ease the whole time. The vibe was super friendly and welcoming. And I have to give a big shoutout to our guide, Billy — he was incredible! So knowledgeable, super organized, and truly cared about each person in the group. He made sure we were all comfortable and having a great time, and his upbeat energy really brought us together. This wasn’t just a vacation — it was one of those special trips that stays with you. So many laughs, meaningful moments, and memories I’ll never forget.
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