Customer Reviews

• LF

  Leen

  · January 14th, 2023
  Trafalgar tour was very well organised and guide Clarisee is very experienced and sincerely cared for the entire group of 49 guests and her driver. My experience was badly impacted especially at the start of trip when I'd sort help with Tourradar with regards to the flight delay (no fault of ours) that resulted the missed connecting flight which then resulted in my inability to arrive in Rome as planned i.e. a day prior to the package tour. I ended up incurring charges for the hotel stay in transit in Frankfurt as I was re-booked on next available flight ie. 18 Dec (a day later than scheduled). No reply received till later and only informed that I cannot receive any refund for my Rome hotel booking (through Tourradar) for the missed day (17th Dec). Very disappointing as no help was rendered during the crisis and only to end with message that no refund can be given days later. Understand such incidence may be a norm for a tour operator as may clients are handled internationally but do note that to the client, this one unexpected crisis may be his/her 1st and only time / experience.
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  Trafalgar commented on this review

  Thank you for your review. We are saddened to learn that the airlines' delays had such a negative impact on the start of your trip, and we recognise how stressful it can be. At Trafalgar, we recognise that no one knows how to create a better experience... Show more
  Trip date: December 2022
• 

  John

  · May 29th, 2022
  Tour was very thorough. We got to see a lot and also avoid big tourist crowds with early entry. Oberammwrgau was indescribably excellent.
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  Trip date: May 2022
• 

  Barbara

  · April 8th, 2022
  Booked pre-Covid then trip was canceled. Unable to get a refund and now they changed the rules to be fully vaccinated. So now we loose all our money! Hoping our lawyer is able to help us. Will never book again knowing once you pay them you will never get your money back!
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  Trafalgar commented on this review

  Thank you for sharing your experience here with us. We regret that your 2020 trip was affected by the pandemic, as we know that this was certainly not part of your plans. Furthermore, we appreciate that our company's policy requiring that all of our... Show more
  Trip date: September 2020
• 

  Kevin

  · July 18th, 2020
  We made the mistake of booking with Trafalgar for May of this year. After they canceled the trip, they magnanimously offered us a 2 year voucher (as if we have any idea if it will be safe to travel). We are in the process of disputing the charges with the credit card and they are flat out lying in their side of the dispute- they are claiming we have already rebooked (we haven't) and that they had language that said they could offer a voucher (fortunately my wife kept the version that was up when we booked which did NOT have the language). Don't give these crooks your money.
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  Trafalgar commented on this review

  Thank you for sharing your concerns here with us. We sincerely regret to learn that your trip with Trafalgar was suspended this year, as we know that this was never part of the plan. Furthermore, we certainly do appreciate your concern regarding travel... Show more
  Trip date: May 2020