Wonderful Holidays UK

Dear Trisha, Thank you so much for sharing such a heartfelt review. We’re truly delighted to hear that your trip through Venice, Rome, and the Amalfi Coast was your best holiday yet! Knowing that you could relax and enjoy every moment while we took care of the details means the world to us. Our team is thrilled to know that the balance of tours, leisure time, transfers, and hotels worked perfectly for you, it’s exactly what we aim for. Your kind words about our efforts really motivate us to keep doing our best every day. We can’t wait to help you plan your next adventure and create even more wonderful memories together. With gratitude Penny

We sincerely thank you for your kind review and are delighted to know that everyone in your group enjoyed and was happy with the tour. We always love to receive 5-star feedback, and if there was any reason we may have missed out on that final star, our team would be eager to learn from it. Your insights not only help us improve but also guide us in delivering an even greater experience for our future guests. We truly look forward to the opportunity of serving you again and earning all five stars next time. Thank you Erica Davies Customer Care Wonderful Holidays UK London

Thank you so much for your thoughtful feedback. We’re delighted to hear that your Greece tour was smooth and enjoyable, with transfers on time and hotels that suited your needs so well. It’s wonderful that the Ibis Styles in Athens turned out to be a pleasant surprise and even led you to discover local family restaurants in the neighbourhood. Barbara and Lily will be so happy to know their daily reconfirmation messages gave you extra peace of mind along the way. At Wonderful Holidays, our goal is always to make travel seamless so you can relax and focus on the experiences that matter most. We’re thrilled you had such a memorable trip and look forward to helping you plan more wonderful holidays in the future. Warm regards, Penny

Thank you so much for your kind words! Penny, Barbara, Sam, Alberto, Ronnie, Lily, and the rest of our Wonderful Holidays team are truly happy we could host you and make your trip special. We understand how disappointing it must have been when your original plans were cancelled last minute by another travel company, and we’re so grateful you gave us the chance to step in. It was our pleasure to quickly organize everything within just two days so you could still enjoy the vacation you deserved. A special thanks to our local team and guides in Spain, specially Maria and Juanfe, who were delighted to host you in Seville and add a complimentary private experience to make your journey even more memorable. We can’t wait to plan your next adventure with you! Warm regards, Team Wonderful

What a joy it was to read your review, thank you so much for sharing your experience with us. A grandpa–granddaughter adventure to Ecuador and the Galápagos sounds truly special, and we’re delighted to hear it was everything you hoped for and more. We’re especially glad that Penny, Barbara, and Ronnie were able to support you throughout the trip and give you peace of mind while you enjoyed each moment. Knowing that the guides, equipment, accommodations, and transfers all lived up to your expectations means a great deal to us. Your kind words and recommendation are deeply appreciated. At Wonderful Holidays, our greatest joy is helping families create lasting memories, and it was an honour to be part of yours. Warm regards, Lily

Hello Jane - Thank you so much for taking the time to share your experience. While we’re delighted to hear that you found the tours amazing and appreciated the efforts we made to turn things around, we truly regret the inconvenience you faced at the start of your trip. Upon receiving your feedback, we immediately stopped using the said hotel in Rio. Cleanliness and guest comfort are non-negotiable for us, and as you experienced, we upgraded you to the 5-star Hilton for the remainder of your stay to ensure a much better experience. We want you to know that we care deeply about our customers, and that’s why our local team was promptly set in motion to support you. They arranged a private tour to compensate for the missed Sugarloaf Mountain visit and also added the Ginga Tropical show, complete with transfers, as a gesture of goodwill. We hate to miss even a single star in our reviews, and your feedback is helping us raise the bar further. We’re committed to learning from this and ensuring that your next adventure with us is seamless from start to finish. Thank you again for your trust and for recognizing our commitment to making things right. Regards Wonderful Holidays UK

Hello MaryBeth, Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the itinerary overall and felt it offered a rich sense of Japan and its history. That means a lot to us. We’re sorry to hear there was some uncertainty during parts of the tour, including the repeated visit to the Golden Pavilion and your experience on the Osaka food tour. Your note about the guide being “very self-focused” particularly concerns us. We take all feedback seriously and would appreciate if you could share a bit more detail about the guide’s behavior, so we can address it directly with our local team. It's feedback like yours that truly helps us get better. We hate to lose even a single star on our reviews, and if we’re made aware of any such issues during the tour itself, we always do our best to re-arrange or repeat parts—or even the full tour—so our guests get the experience they deserve. Anyhow our team will be in touch with you directly to take care of the not so great experience on the Food tour in particular. Thank you again for your input, and we hope to welcome you back on another journey soon—one that’s even smoother and more memorable. Regards Wonderful Holidays UK

Thank you for sharing your detailed feedback and for choosing us for your recent adventure. We value your perspective as a seasoned traveler and are sincerely sorry that parts of your experience fell short of expectations. Your booking was made on April 1st for an arrival on April 8th, which coincided with Thai New Year (Songkran)—a significant national holiday where transportation services, businesses, and tours often operate on limited availability. Additionally, earthquake activity around that time added to operational disruptions. From the outset, we informed you that the ATV tour would not be available due to these factors, and an alternative activity would be organized. Nonetheless, when you strongly expressed your desire for the ATV tour, we went beyond our standard protocol to secure a last-minute option through a third-party vendor, fully disclosing that transfers would not be included. While this made us feel more like a “broker” than a curated operator in that instance, we still reimbursed you in full, including additional gratuities and holiday-related surcharges you were asked to pay locally, to ensure you were not inconvenienced financially. We do not see a mention of that in your review at all which is a bit disheartening. Regarding your comments about the Vietnam leg, we were quite confused as our prior communication includes this message from you: “What day would the elephant tour be? When would I need to book my flight to leave? I don't plan to include a trip to Vietnam.” Based on this, Vietnam was excluded from your itinerary, and it’s unclear why your review states you were denied the option. If you could give more context to this it will help us understand this better. Regarding the transportation from Bangkok to Surat Thani, we’d like to clarify that when we informed you that the “first-class train” with air-conditioning was sold out, we offered an “air-conditioned coach” option as an alternative. The intention was never to mislead; the term “coach” was used to refer to a VIP bus, which is a common alternative in such scenarios. However, we understand how the wording may have been interpreted as a different class of train coach, and we apologize for the miscommunication. To ensure flexibility, we had also issued second-class train tickets, which still allowed you the option of choosing the train over the coach. Our goal was to offer a backup plan that would ensure your journey remained uninterrupted, particularly given the limited availability during the busy Thai New Year. We do appreciate you highlighting the activities were enjoyable, and we’re genuinely thankful that the local Thai hospitality made your ATV day memorable. We're especially pleased to note that although the overall review for the tour was 2 stars, you rated our accommodation 4 stars and our guides 5 stars—something we’re very proud of and grateful you acknowledged. Still, we recognize that the pre-trip communication and clarity We take this seriously and are already working with our team to improve our responsiveness and the accuracy of our pre-travel details—especially for last-minute bookings and holiday periods. Thank you again for highlighting areas we can improve upon. Despite the setbacks, we hope there were still meaningful moments during your time in Thailand—and we sincerely hope you’ll consider giving us the opportunity to serve you better in the future.