Wanderful Holidays LLC

Thank you very much for taking the time to share your detailed feedback. We’re truly pleased to hear that our ground transfer staff throughout Portugal impressed you with their professionalism, punctuality, and courtesy—and that our remote operations team was consistently available and went out of their way to assist you. Your recognition of their efforts means a lot to us. We’re genuinely sorry to hear that your experience in the Azores did not meet expectations. The condition of the hotel, the lack of amenities, and the unexpected evacuation due to an electrical fault are all unacceptable, and we sincerely apologize for the inconvenience this caused. We are already reviewing the use of this hotel and will be evaluating alternative accommodations for future travelers. Additionally, your feedback about the limited offerings on the island is noted—We have kept this portion of the tour to relax after super busy itineraries in Lisbon and Porto so the guests go back relaxed before joining back their day to day work and chores back home. Regarding the style of travel, we’d like to clarify that this tour operates as a small-group experience until Porto. After that, guests have the flexibility to extend their journey to different islands or beach resorts. On occasions when a group does not formed, rather than cancel the tour—which could cause major disruption to our guests with their flights booked, holidays scheduled, and other personal commitments—we choose to operate it as a private or semi-private experience. While this does significantly increase the operational cost on our end, we believe it’s the right thing to do to ensure your travel plans are not compromised. With on Tour Support continuing seamlessly 24/7, maintaining a smooth experience throughout. Once again, thank you for your thoughtful and honest review. It’s feedback like yours that helps us continually improve. We hope to have the opportunity to welcome you again and provide you with a smoother, more rewarding experience next time. Regards Team Wanderful Holidays

hello Debashis, Thank you so much for your kind words! We're delighted to hear that you enjoyed the itinerary and found our team responsive—it means a lot to us, especially coming from a first-time visitor or a busy traveler who trusted us with their plans. That said, we noticed the 4-star rating and want you to know—we truly hate losing even a single star. If there’s anything specific we could have done better, we’d genuinely appreciate hearing more. Your feedback helps us improve and ensures future travelers have an even better experience. We hope to welcome you again on another adventure soon! Regards Erica Wanderful Holidays

My name is Erica and I am the customer service Manager, I have reviewed all the conversations available between our operations team, Local manager, some of our drivers, guides and yourselves. Also a hotel email content which i have pasted as a part of the response to this review below. We’re truly sorry to read your review and disappointed that you feel this way, especially after the considerable effort our team invested in supporting your trip under very difficult circumstances. To clarify, your flight between Cusco and Buenos Aires was cancelled due to an unexpected airport closure. Our operations team worked tirelessly with LATAM Airlines for nearly 8 hours to secure the best possible rescheduled option while you enjoyed your tours and activities. Despite the disruption, your new flight was confirmed, and our driver waited until 4:30 AM—well beyond the scheduled arrival time—to ensure you were safely picked up. We understand that the delayed flight, combined with your personal decision to do the Rainbow Mountain excursion beforehand, may have left you exhausted and contributed to missing the 9:00 AM tour the following morning. Where we offered an alternative start time of 11:00 AM, which you declined, as it involved skipping a couple of sites. These same sites could have been covered in the 2:00 PM tour, which you also did not attend. As per the chat transcript with our guide Julia, you mentioned at the time that you weren’t feeling well. Our guide was present at the hotel at 9:00 AM as scheduled. Hotel staff, as confirmed in writing, also sent someone to your room, but received no response. At 9:30 AM, we sent you a message stating you would be marked as a no-show. Your first reply came 3 hours later, claiming no guide had arrived. Despite repeated requests, we have yet to receive any evidence—such as call logs or messages—indicating that you attempted to contact our emergency number or operations team while you were waiting. Here's the email from the hotel Quote / Unquote for absolute transparency Quote "De: Gabriela Lancellotti Enviado: jueves, 5 de junio de 2025 16:03 Ventas1 Ker Asunto: Re: Morales Leela & Lydia Jun 02-04 Dear Marcela, I'd like to inform you that the passengers were not at the hotel reception when the guide arrived to pick them up, so they were called to their room. Since they didn't answer the phone either, one of the receptionists went to their room, but they didn't answer either. I hope I have helped you Best regards. Gabriela Lancellotti Encargada de recepción" This tour was, unfortunately, a no-show, and this has been communicated clearly on multiple occasions. As per our terms and conditions, no refund is applicable in such cases. It’s also important to highlight that our guides and drivers consistently went above and beyond for you—waiting beyond agreed times charging us at least once for additional wait, accommodating multiple last-minute changes, and ensuring continuity despite the disruptions. These efforts deserve to be met with mutual respect. Several team members reported that interactions were, at times, unnecessarily rude, which we take seriously. We acknowledge that one of your transfers was delayed and that one of the hotels you stayed in did not have a heater. However, your broader claim that none of the hotels had heating is factually inaccurate. We have verified with all the hotels you stayed at—including Hilton properties—that no request for a heater was made. These properties feature centralized temperature control systems rather than individual heaters, and staff confirmed they would have gladly assisted had a request been raised. While we recognize where things may have fallen short, it’s equally important that feedback remains accurate and fair so we can improve meaningfully. We appreciate you taking the time to share your review and do understand that your 1-star rating stems primarily from the disappointment over a non-refundable no-show tour, one hotel lacking a heater, and the unfortunate flight cancellation which required adjustments to your schedule. We are deeply committed to customer service and to ensuring that every traveler enjoys a seamless and memorable journey with us. We hate losing any stars—it truly pains us. But it also fuels our determination to work even harder toward delivering the highest level of customer satisfaction and overall experience for every guest we serve. Regards Erica Team Wanderful Holidays

Thank you so much for sharing your thoughts—we’re delighted to hear that you loved the itinerary, enjoyed the beautiful cities and towns, and found our local guides knowledgeable, personable, and even a little entertaining along the way! We also appreciate your honest feedback about the coordination style of the tour. Just to clarify, we don’t operate the tour on “remote control,” but rather entrust our local guides and on-ground partners to handle the day-to-day logistics. Our WhatsApp support is there to keep you updated on the next day’s plans, assist with essentials like boarding passes, and—most importantly—stay available for any questions or challenges you may encounter during the journey. We do understand, however, that if expectations aren't clearly set from the beginning, it can cause confusion and stress. We’re grateful for your feedback and will take it as an opportunity to improve how we communicate the flow and format of the tour during the booking process. We're especially glad to hear that Rose Amanda was able to assist you promptly—she’s a valued member of our team, and your kind mention will mean a lot to her. Thank you again for traveling with us. We hope to welcome you back for another memorable and even more seamless adventure in the future. Regards Erica Team Wanderful Holidays

What a joy it was to read your lovely words! We're absolutely thrilled at Wanderful Holidays to hear that your journey unfolded so beautifully and seamlessly—it’s music to our ears. Knowing that everything came together flawlessly and that you felt well-supported through clear communication means the world to us. At the heart of every journey we craft is the hope that our travelers feel cared for, inspired, and free to soak in the beauty around them—and it’s wonderful to hear that this was your experience. Thank you for choosing us to be part of your adventure. We can't wait to help you create more magical memories on your next trip! Regards Erica Team Wanderful Holidays

Thank you for your feedback and for sharing your experience with us. We're so glad to hear you enjoyed the trip, and we truly appreciate your suggestion regarding receiving the itinerary and hotel information further in advance. We’d like to share a bit of context—our team works tirelessly, often right up to the last minute, to try and secure higher-category accommodations for our guests. Many premium hotels and upgraded rooms are released closer to arrival dates as part of the hotels’ strategy to minimize unsold inventory. In such cases, they offer these last-minute upgrades to trusted tour operators like us, which not only benefits them commercially but also ensures our guests receive enhanced stays—resulting in more fulfilling travel experiences. That said, we fully understand the importance of receiving your itinerary and hotel details earlier, both for peace of mind and for planning any self-guided activities. We are actively working on expediting the paperwork and documentation process, even if final upgrades are still being negotiated. This way, guests can feel more prepared and confident about their upcoming travel while we continue working in the background to enhance the overall experience. We genuinely appreciate your understanding and trust. Feedback like yours helps us refine the balance between flexibility and reassurance, and we hope to welcome you again on another seamless and memorable journey. We truly hate losing even a single star on our reviews, so we’ll certainly take this constructive feedback to heart and continue striving to deliver more and more 5-star experiences. ???? Regards Erica Team Wanderful Holidays Regards Erica Team Wanderful Holidays

Hi Jennifer, Thank you so much for your kind words! We’re so glad to hear that you enjoyed your trip to Bangkok, Singapore, and Bali. It was a pleasure planning this journey for you, and we're happy that everything came together smoothly for a memorable experience. On behalf of all of us at Wanderful Holidays, including everyone who worked behind the scenes, thank you for choosing us. We’d love to help you with your next adventure whenever you're ready! Warmest regards, Wanderful Holidays

Hi Diane, Thank you so much for your kind words. It’s wonderful to hear that you had such a memorable trip through South America with us. We’re so pleased that the experiences worked out well, and especially happy to hear that Jim made your visit to Iguaçu Falls truly special. We’ll be sure to pass along your lovely feedback to him, he’ll be delighted to know he left such a lasting impression. We also appreciate your patience with the hotel adjustment during the tour, we’re glad we could step in quickly and make things right without it affecting the flow of your journey. It was a pleasure supporting you throughout the trip and being in touch each day to ensure everything went smoothly on our instant chat support group. On behalf of all of us at Wanderful Holidays, thank you for choosing to travel with us. We’d love to help you plan your next adventure whenever the time comes! Best regards, Team Wanderful Holidays

Thank you so much for your lovely feedback! We’re thrilled to hear that your first experience in Greece was a wonderful one. It’s great to know that the itinerary, hotel transfers, and overall logistics made your journey smooth and enjoyable—and that you felt safe and well-supported throughout. We also appreciate your note about traveling solo and not being part of a group. On your particular travel date, the other seven travelers were part of the same British family who chose to upgrade their experience to 5-star accommodations. As a result, they traveled separately, which effectively turned your tour into a semi-private one. While this does increase operational costs on our side, we remain committed to guaranteeing all confirmed tours, ensuring that your experience proceeds seamlessly no matter the circumstances. We're really glad you enjoyed the flexibility to add your own excursions alongside the included Santorini sunset cruise—a true highlight for many of our guests! And yes, thank goodness for WhatsApp—our team is always just a message away and happy to assist whenever needed. Thank you again for choosing to explore Greece with us. We hope to welcome you on another unforgettable journey soon—maybe even with a travel companion next time or as part of a full group experience! Regards Erica Team Wanderful Holidays

Thank you so much for your thoughtful and detailed review. We’re truly delighted to hear that you had an excellent experience with Wanderful Holidays and that you found the tour well-organized, with clear communication, prompt responses, and high-quality local guides. We especially appreciate you highlighting our advance coordination through WhatsApp, the proximity of the hotels to key transport and tour points, and the professionalism of the guides—it means a lot to our team who work hard to ensure everything runs smoothly for our guests. As for the group size, you're absolutely right—our tours are generally designed as small group experiences, allowing for a more personal and flexible atmosphere. However, there are occasions when, due to specific dates or last-minute bookings, we don’t have other travelers joining throughout the tour but only parts of the tour. While many operators would cancel under such circumstances, we understand that our guests have already booked flights, taken time off work, and planned around these dates—so, even if it means operating at a loss, we guarantee the tour goes on, just as it did in your case on Semi-private basis. While this meant a more semi-private arrangement for you as a solo traveler, we're glad to hear that you still found the overall experience enriching and that you connected with others during the guided excursions. Your feedback helps others understand what to expect, and we truly appreciate your balanced perspective. Thank you once again for choosing Wanderful Holidays—we’d be thrilled to welcome you back for another adventure in the future! Also, Absolutely Loved the photos you have shared too. Regards Wanderful Holidays US & Europe Teams