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Dear Janet, Thank you for taking the time to share your feedback. We're pleased to hear that all your transfers ran smoothly and that you enjoyed the walking tour of Rome, especially the excellent guide. It's also great to know you had a positive experience at the hotel in Vico Equense, with its friendly staff, lovely rooftop restaurant and bar, and good breakfast. We’re sorry to hear that the hotel in Rome didn’t fully meet your expectations. Your comments regarding the location and room decor are appreciated, and we will certainly take them into consideration when reviewing future itinerary choices. Regarding your note about Vico Equense, we’d like to clarify that the hotel location is communicated clearly in the tour details. It is listed under “Accommodation,” and the hotel name and location are specified to ensure transparency for all our guests. We understand your frustration around the early start time for the Amalfi Coast tour and how that impacted your ability to enjoy breakfast. We also regret the follow-up confusion after you cancelled, and we’ll be reviewing this process internally to avoid such issues going forward. Your feedback is truly valuable to us, and we appreciate you sharing both the highlights and the areas where we can improve. We hope to welcome you on another trip in the future, with an even smoother and more enjoyable experience. Warm regards, Cristiana

Dear Martha, Thank you so much for your kind words! We're thrilled to hear you enjoyed the tours and had such a positive experience with our guides — we agree, they’re fantastic! It’s great to know you appreciated the balance between structured activities and free time to explore on your own. We're also glad the accommodations and locations worked well for you. We hope to welcome you on another adventure soon! Cristiana

Dear Shawn, Thank you for your kind words! We’re thrilled to hear that you had a fantastic experience exploring Italy and that the accommodations and seamless transitions made your journey enjoyable. Traveling with a family of five can be complex, so we’re delighted that our planning helped make it stress-free. We appreciate your feedback regarding the water taxi in Venice. We strive to provide detailed arrival instructions, and your input helps us refine our guidance to ensure an even smoother experience for future travelers. It was our pleasure to assist you, and we hope to welcome you on another unforgettable journey soon! Best regards, Cristiana