Fez Travel

Thank you for taking the time to share your detailed feedback. We understand your desire for more authentic lunch stops. Our tours are designed as road trips, covering significant distances between towns and historical sites to allow guests to experience the vast and diverse landscapes of Türkiye. Due to the nature of highway travel, options for roadside restaurants can sometimes be limited, and we endeavor to select the best available locations for comfort and convenience during necessary breaks. Regarding the hot air balloon experience in Cappadocia, we regret to hear you felt there was a discrepancy in pricing. Our optional tour prices are fixed and clearly listed in the pre-departure pack that is emailed to you with your confirmation, prior to the tour's departure. While there are indeed numerous companies offering hot air balloon rides and other services with varying prices, Fez Travel makes it a priority to cooperate with reputable and safe providers who uphold high standards of service and safety. Our aim is to ensure a quality experience for our guests, and the prices we offer reflect this commitment. We appreciate your feedback regarding the pacing of the tour, particularly the long driving day between Pamukkale and Cappadocia, and the final travel day back to Istanbul. Given the extensive geography of Türkiye and the comprehensive nature of our tours covering multiple iconic destinations, certain travel days do involve significant distances. We strive to balance seeing as much as possible with providing comfort and planned breaks. Your input on potentially breaking up these longer journeys to reduce tiredness is valuable, and we will certainly take this into consideration during our ongoing itinerary reviews to enhance the overall enjoyment for our guests. We are truly sorry to hear about your negative experience at the carpet education centre. These visits are intended to offer a cultural insight into traditional Turkish craftsmanship, showcasing the intricate processes of carpet making, rather than being high-pressure sales environments. We explicitly instruct our partners that there should be no pressure to buy anything, and the focus should remain on education and appreciation of the art form. We will be addressing this feedback immediately and very seriously with our partners at this location to ensure that such practices are rectified and that all future visits align with our commitment to a relaxed and genuine cultural exchange. We continuously strive to improve our tours and services, and your comprehensive feedback is incredibly important to us. Thank you again for choosing Fez Travel for your journey through Türkiye. We hope that despite these concerns, you still cherish many positive memories from your trip.

Thank you so much for your wonderful review of your Private Mt Nemrut and Gobeklitepe Tour! We are absolutely thrilled to hear that you had such a positive experience across all aspects of your journey, from transportation and accommodation to meals and your guide. It brings us immense pride to know that your guide was "very knowledgeable" and that both he and your driver "went out of their way to meet your every need." This dedication to personalized service is exactly what we strive for on our private tours. We completely agree with you – Nemrut Dağı, Göbeklitepe, and the Gaziantep Mosaic Museum are truly extraordinary and "essential to see" sites that offer an unparalleled insight into history. Thank you for choosing Fez Travel for this incredible and historically rich adventure. We hope to welcome you back to Türkiye again soon!

Thank you so much for your wonderful review of our Magic Carpet Tour! We're absolutely thrilled to hear it was a "trip of a lifetime" for you. I'm so glad that your booking process with me was efficient and that my communication was excellent. :) It's fantastic to know that our guide, Mr. G, enhanced your experience with his extensive knowledge and thoughtful suggestions for extra places, truly making the rich history and beautiful views of Türkiye come alive. We also appreciate your kind words for our driver, Mr. Hafiz, whose patience and professionalism ensured a safe and comfortable journey, especially during long hours and frequent stops. Knowing that you and your sister, along with the other couple, felt extremely safe throughout the entire tour is incredibly important to us, and we're delighted that this was a key takeaway from your experience. And thank you for sharing the amazing photos! They beautifully capture the magic of your adventure and perfectly reflect the incredible memories you made. We can't wait to welcome you back to Türkiye for another unforgettable journey!

Thank you for taking the time to share your feedback, and we're glad to hear that you found our team capable and knowledgeable, and that your guide and driver made efforts to enhance your experience throughout the tour. We’d like to clarify that your voucher, pre-departure pack, and detailed itinerary were sent to you on 23rd April, well ahead of your 17th May tour departure. These were included in the final message we exchanged via the TourRadar dashboard, where you can still access the full PDF document containing all the essential information before your journey—including day-to-day details, contact information, travel tips, and instructions for optional excursions. We sincerely appreciate your constructive suggestions. We hope to have the opportunity to welcome you again on another Fez Travel adventure.

Thank you very much for taking the time to share your feedback. We truly value all our guests' experiences, and we are genuinely sorry to hear that aspects of the tour did not meet your expectations. We’re pleased to know that you found the hotels and food to your satisfaction, and we appreciate your acknowledgment of the tour’s general structure. That said, we regret that the guiding experience fell short for you. We would like to share that we have been working with Fatih, the guide on your tour, for over three years. Throughout this time, he has received consistently positive feedback for his professionalism, knowledge, and care for guests. That said, we understand that every travel experience is personal, and we’re sorry to hear that this one didn’t align with what you had hoped. We have carefully reviewed your comments regarding the historical information, optional tours, and return journey logistics. While many of these services are clearly noted as optional in our documentation, we recognize that clearer communication on-site could have made your experience smoother, and for that, we sincerely apologize. Your feedback helps us see where we can further improve, and we thank you for bringing these matters to our attention. While we are disappointed to learn that certain details left you dissatisfied, we truly hope that some aspects of the journey—such as the destinations visited and your overall travel experience—will leave you with fond memories of your time in Turkey.

Thank you for taking the time to share your feedback. We are truly pleased to hear that you enjoyed the itinerary and that both Emre (your guide) and Mustafa (your driver) helped make your journey memorable. Your appreciation means a lot to us. We’re also grateful for your comments regarding the hotel in Şanlıurfa, and we would like to clarify a few points: Due to the historic nature of the building, and possibly changing weather or wind conditions, temporary sewage odors can occasionally occur. However, no such concern was raised to the guide during your stay, which would have allowed us to look into it immediately. We always strive to resolve any issues on the spot whenever possible. For this reason, we kindly remind all our guests that it is essential to inform your guide or the hotel team right away if there is any discomfort or concern during the tour. Your comfort and satisfaction are our priorities, and we are always here to help. Thank you again for your feedback. We’re delighted that, overall, you enjoyed the experience and we hope to welcome you again in the future.

Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed many aspects of your trip and that there were memorable moments along the way. At the same time, we appreciate your detailed comments, which help us improve and clarify how our tours are organized. We’d like to take this opportunity to clarify a few important points regarding the planning and structure of your tour. Your booking originated through our Colours of the Mediterranean tour page on TourRadar. As such, our offer was initially based on the itinerary and structure of that specific tour, assuming that was the program you were interested in. The itinerary mentions that the Greek Island segment is semi-independent, where accommodation, ferry tickets, and transfers are arranged, but no tour leader is included for that portion. However, as your booking was for a private tour, we went a step further and assigned our experienced tour leader to accompany your group through the islands to ensure a smooth and supported experience. This was not something we had originally included in the quoted price, but we were happy to provide it to enhance your comfort and service. Being a private tour, the itinerary, accommodations, duration, and inclusions were all flexible and could have been customized prior to booking. For example: The single full day in Istanbul was chosen as part of the custom itinerary. If your group wished to spend more time there, additional nights or post-tour accommodation could have easily been arranged upon request. The hotels and rooming arrangements were shared with you before the tour was booked, giving you the option to request upgrades or changes at that time. Likewise, additional optional tours or excursions—particularly on the islands—could have been requested in advance or on-site through your tour leader, as she was available throughout your stay. Regarding the travel time: the movement between Greece and Turkey and the island-hopping segments do involve some long travel days, especially considering ferry availability and the need to cross international borders. These were clearly outlined in the itinerary that was provided and agreed upon before the trip. We worked within the best ferry schedules available at the time to ensure your transfers were as efficient as possible. As for meals, the Turkish portion of the tour included five dinners as specified. The Greek portion, as a semi-independent segment, was designed to give guests freedom to explore local dining options. If your group had preferred a more inclusive meal plan in Greece, we would have gladly arranged that as part of the customization before booking. We always aim to deliver personalized service and clear communication throughout the planning process, and we’re sorry to hear that some expectations were not fully met. Your feedback is invaluable, and we will continue to refine logistics to future travelers. It was a pleasure organizing this tour for your group, and we do hope to welcome you again in the future.

Thank you so much for your heartfelt and enthusiastic review of the Flying Carpet Tour! We’re delighted to hear that Halil’s professionalism, humor, and dedication made such a positive impact on your experience—he truly is a gem, and we’ll be sure to pass along your kind words. Genghis will also be thrilled to know his efforts were appreciated. It’s wonderful that you enjoyed your journey through Türkiye and learned so much along the way. We’d be absolutely honored to welcome you back anytime—your enthusiasm means the world to us!

Thank you so much for your fantastic review of the Turkey Classics Tour! We’re thrilled to hear that “G” provided such wonderful guidance with his wealth of experience and knowledge. It’s great that the tour was well planned and that you enjoyed the diverse history, stunning architecture, beautiful landscapes, and local culture along the way. We appreciate your kind words about our driver and the excellent roads, as well as your positive experience booking with Fez Travel. Your satisfaction means a lot to us, and we look forward to welcoming you on another adventure in the future!