Africa Venture Safaris

Hello Stacy, Thank you fr submitting the review and taking your time. We understand you are angry, but all these cannot be blamed to Africa Venture Safaris. THe moment your trip was postponed last year, these is where all problems began. We passed the same information to the hotels and lodges. I can say the some lodges were very good enough, despite being that your dates were high season dates, they provided us with the accomodations. Some refused and we had to find alternatives. Finding alternatives means paying other hotels, which for sure AFRICA VENTURE SAFARIS DID NOT REQUEST EXTRA PAYMENT FROM YOU. Postponing your tour to another year , means there was extra payment of USD 600 per person to cover the extra additional costs for hotels and lodges, and even park fees, which Africa Venture Safaris did not even charge you, but we went on these loss. Nobody told you to pay any extra cost. The changes in accomodation made the lodge to change your date from 8th to 9th, since these was the date they have. And we made sure as Africa Venture Safaris, that you will cover all the destinations in your itenerary and visits all the parks, which we did. These also made us inquire extra charges like paying private tour to Ngorongoro for the two of you, private transport to Arusha for the two of you and and private another extra private transfer from Arusha to Nairobi airport the next day, all these costed extra USD 1020, which obviously the company did not ask you for a single cent. WE discussed with you on day one and briefed you everything, and you agreed, only to change your mind in Arusha. When there is a problem with the tour, we always sit down with our guests and discuss, agree to disagree to make the tour work, and that is why you will never see Africa Venture Safaris in a list of fraudstars, that is not us. WE are a reputable company and we provide the best for our guests. And these is why we did not charge you any extra amount apart from the ones you paid here. We went on the minus expenses as a company. If we would have charged you, you would have said we are Fraudster. , We altered you several times on the change of dates, but you never replied, you replied after a whole one month, really? Who is at fault here, but we still managed to keep everything together. Africa Venture Safaris is not to blame, but the Lodges which changed there dates. Also if you book group safari, the operation remains for the company. Unless you are in a private safari, you will have one guide through out. Thank you, Nancy.

Hello Andrew, We are very sorry for these, the hotels messed up on the Kosher food, the promised us they knew kosher food at the time of booking. Our apologies, next time will be more cautious on these. Than you Nancy.

Thank you very much Mary for the time to submit the review, it was pleasure meeting you and your husband.