Customer Reviews

• AE

  Amanda

  · June 2nd, 2025
  A great itinerary and very helpful people, both staff and the Filipinos we me. However, thing that could go wrong, did go wrong. Most of which were beyond the control of the tour group and others that could have been better handled. We just seemed to be in the 'couple' for which ducks just refused to line up.
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  Trip date: May 2025
• K

  Katherine

  · January 10th, 2025
  Guide would only communicate what she needed to say. Did not follow through with our requests (i.e. having a proper bed in the room not a roll away, providing tour operators medical history so they are aware of food issues (anaphylaxis). Constantly kept waiting for transfers to arrive, up to 2 hours. Being told the wrong information (i.e. were told to wait at a certain point, tour operator told somewhere different. Being sent pick up info for the wrong airport). Flight times were not conducive to fulfill the itinerary. E.g the morning is yours to enjoy Boracay…….. our pick up time was 7:30-8am!!
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  Trip date: December 2024
• 

  Emily

  · September 18th, 2024
  It was a great trip, all besides the last 2 days when was stuck in the hotel due to the weather
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  Trip date: September 2024
• MS

  Mark

  · August 5th, 2024
  This is a review of the 10 Day Philippine Tour. Strengths (1) The tour did a good job in visiting the best travel sites in the Philippines. (2) The hotels used were very good. Nice rooms with hot water, good bathrooms, and comfortable beds. Excellent friendly and helpful staff. Weakness (1) CPTH (tour provider) serves as your "travel agent" that books you on numerous independent vendor tours and airport transportation companies. All communication is through whatsapp (communication app). This means: If the independent vendor is good, you have a great time. If the independent vendor is bad, you have a poor time. *** For the most part, the independent vendors did a good job. However, we had some really poor vendors as well. *** For example, for the whale watching activity (The jewel of the trip -- and yes it was the best part of the trip). We were told to be ready at 2AM for an earlier morning pickup. We were ready, but the independent agency "forgot" to pick us up. So, we sat outside the hotel from 1:45 AM to 3:15 AM, all the time sending urgent pleas to CPTH to request the driver/guide pick us up. CPTH did answer your whatapps request for help and they did work to get their independent vendors to come and get us. We started our "best day" stressed sitting with the hotel security guard, worried you will miss the whale shark experience, one of the main reasons for selecting the tour package. I am thankful CPTH did come through at the end and got someone to take us to the whale sharks. Overall the transportation companies (airport to hotel, or hotel to hotel (El Nido) were ok. Keep in mind they will pack the max number of people and luggage in an most cases (More people = more money for driver/company). However, the trip to El Nido was completely unsatisfactory and dangerous. The bus driver even created a small extra wooden seat to jam in the small aisle. The bus that had a limit of 12 passengers, but was carrying 15 people at a time. A terrible long 5-6 hour trip from Puerto Princesa to El Nido. was extended to 8-9 hours, because the driver often pulled over at gas station or bus stops to take extra passengers on for shorter trips for extra cash. Overcrowding the small van was a significant safety issue as well. The van had a tire blowout on the trip. We could not even get out of the van, we were trapped in the back seats with the fake wooden seat blocking the way out of the van. Fortunately, when the tire blew out the driver was able to safely stop the van without crashing. Overall, very poor day. At first CPTH dismissed our review of the experience, until I sent photos. (Be sure to take photos of everything, if you want to be believed). The main weakness of the "10 day Philippines tour" is the overall structure of the 10 day tour. Too many all day travel days. I present a solution to CPTH below. The setup for the tour is generally 1 fun day at the target location and 1 travel day. (Travel Day: Arrive at airport 2-3 hours before flight, 1 hour flight, 1-2 hour airport transportation to new hotel. Every airplane in the Philippines was 2 or more hours late during our tour). So, travel days basically mean 7-8 hours are wasted in travel. COMMENT TO CPTH: To significantly improve this tour Skip Puerto Princesa. Fly directly to El Nido from Cebu. The 2 days used in Puerto Princesa could be added to El Nido. (The underground river activity is about the same distance from El Nido as it is from Puerto Princesa). The drive from Puerto Princesa to El Nido is a terrible experience (long, boring, crowded) that can be easily avoided. Comments about locations: Boracay - Excellent beaches, snorkeling, fun places to visit, numerous dining location (Might have been nice to stay longer at this location) Cebu - Large City (Magellan Sites and the Old Fort). Cebu itself is not worth the visit. HOWEVER, it is necessary to visit the Whalesharks in Oslob. The whale shark experience is the jewel of this tour package. It truly was an awesome experience. You will snorkel and maybe even get touched by a whaleshark. We did. After the whale shark experience you visit a private island resort (Sumilon Island) with amazing food (include free with tour)) and an excellent snorkeling beach and fancy swimming pools. This was our best day in Philippines. Puerto Princesa - This location can be skipped. Big City. El Nido - It is famous for its island Hopping Tours. There are 4 daily tours (A, B, C, D). A and C are the best tours for people that like to snorkel. This tour gives you 1 day of island hopping and 1 free day. We ended up doing Tours A and D. (Tour C was cancelled due to bad weather, a monsoon was in the area). The tourist area is small and can be walked, no transportation is needed. If you are tired of the water, El Nido also has a nice hanging bridge and mountain walk activity (take about 90 minutes). It was very nice.
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  Trip date: July 2024
• 

  Gwen

  · June 30th, 2024
  Unguided tour. Last hotel in el nido was horrible! Half of the tour was traveling from one destination to the next. I don’t recommend this tour
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  Trip date: June 2024
• 

  Lisa

  · May 4th, 2024
  This trip was excellent! Moya, my personal agent, was amazing and made my trip (as a solo woman traveler) comfortable and special. Moya provided daily itineraries, point of contacts, and handled any special requests quickly! He even provided what to expect, what to bring, and what to look forward to even BEFORE the trip began. What service. I told all my friends about the CPTH and Moya. The hotels are good. Clean and safe. A couple were really modern with roof top pools. I will never forget my experience to the Philippines and Moya’s kindness and professionalism.
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  Trip date: April 2024
• 

  Petros

  · April 28th, 2024
  Some tours are very poor, tour radar can be better
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  Trip date: April 2024
• 

  kayla

  · March 16th, 2024
  Our 10 day tour of the phillipines was excellent. It was well organised, we hit all the key places and everything went off without a hitch.
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  Trip date: March 2024
• DH

  Dora

  · March 9th, 2024
  The tour was well organized and some of the tours and day trips have been really amazing. For a next stay i would choice a better hotel category. The assistance from the office during the whole stay was very friendly and attentive.
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  Trip date: February 2024
• KC

  Kerry-Ann

  · February 20th, 2024
  The disorganization was a real hindrance. It was very unsettling and made the experience frustrating. That was not what I anticipated. It made the experience not memorable in a positive way.
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  Trip date: February 2024