Customer Reviews

• MF

  MARIKO

  · April 29th, 2025
  Well organised. Excellent Tour Guide. Optional Tours changed just before tour started was very disappointing. Hotel was located close to Haneda airport which was very convenient. We didn't have to carry our luggage in the Bullet Train as our luggage was delivered back to our hotel separately. Very helpful!!!
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  Intertrips commented on this review

  Hello Ms. Mariko Finch! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found the tour well-organized and that the hotel location near Haneda airport was convenient for your travels. We also... Show more
  
  Trip date: March 2025
• 

  Janis Lea

  · March 24th, 2025
  I hope this message finds you well. I wanted to share my thoughts and feedback regarding the trip I recently took with your company. Unfortunately, my overall experience did not meet my expectations, and I feel that the value I received was not in line with the cost of the trip. Two of the hotels we stayed in were below expectations, the itinerary had described deluxe accommodations—but two out of four of the hotels felt outdated, with uncomfortable beds and pillows, and one was located near train tracks, making it quite noisy and our first hotel was quite far from Tokyo which added to the inconvenience. We paid $2,000 each for this trip, and while it included hotel stays, a day with a tour guide, an extra bullet train ride, and transportation from the train station to our hotel, the quality of the accommodations and services did not align with what I anticipated. Additionally, I’ve traveled with other tour groups at a similar price point that included more services—such as additional meals beyond the hotel breakfast, a tour guide who stayed with the group, group activities at no extra cost and provided more assistance during the trip, plus transport to and from the airport. Unfortunately, our return journey was not as smooth. It took several hours to reach the airport with our luggage, and we were not informed beforehand that we needed to purchase a limousine bus ticket at the hotel. After taking two trains, we discovered that tickets were not available at the station, so we had to figure out how to get to the airport on our own. Given these circumstances, I would like to request a partial refund of $500 per person as compensation for the lack of value provided. As I mentioned to both you and Jane, if the changes to our accommodations or services were due to the need to be in Tokyo on March 17th, I believe it would have been helpful for us to have been made aware of this beforehand. Had I known, I might have chosen a different tour group that could better meet our expectations. I hope you can understand my concerns, and I look forward to hearing from you regarding a resolution. If this issue can't be resolved, I'd appreciate if you could refer me to someone who can help. Thank you for your time and attention to this matter.
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  Intertrips commented on this review

  Hello Janis, Thank you kindly for your message. I truly appreciate you taking the time to share your feedback, and I would like to sincerely apologize for the aspects of your recent trip that did not meet your expectations. We always strive to... Show more
  Trip date: March 2025
• J

  Jocelyn

  · September 26th, 2024
  I can't recommend Intertrips enough. We had a trip of a lifetime to Japan. Intetrips, especially Maggie, were beyond accommodating and promptly rescheduled us in Apr 2024. They were incredibly helpful from the moment we booked our trip. I wouldn't hesitate to book another trip with them again. A huge Thank you to Maggie and Intertrips!
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  Intertrips commented on this review

  Hello Jocelyn! Thank you so much for your kind review! We are thrilled to hear that Maggie made such a positive impact on your experience, from the booking process to the end of the tour. She is indeed a reliable and dependable Intertrips team member!... Show more
  Trip date: April 2024
• TG

  Tian

  · September 7th, 2024
  What a ripoff trip , they over charged ! The agency is very unprofessional not even have tour guide just driver. Every day is optional tour charge extra. We paid for $8000 for family of 4 just on hotel , train tickets and 3 days driver. We could do this trip on our own without professional English speaking tour guild save lots of money. What a waste!
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  Intertrips commented on this review

  Dear Traveler, Thank you for your review. We truly value your feedback and will certainly take it into account for future... Show more
  Trip date: August 2024
• WP

  Wendy

  · May 2nd, 2024
  Just got back from the most incredible trip to Japan! We saw everything - the crazy lights in Tokyo, beautiful temples in Kyoto, and the sunrise at Mount Fuji was INSANE. Mary, our tour guide, was a lifesaver! She knew EVERYTHING and made everything so easy. It was seriously the best vacation ever!
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  Trip date: March 2024
• SS

  Stephen

  · April 21st, 2024
  Group organization wasn’t great, but overall the guides did reasonably well. Kaylie’s English was much better than Martin’s.
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  Trip date: April 2024
• CK

  Cynthia

  · October 23rd, 2023
  Overall we were pleased with the trip. The hotel in Tokyo was quite far away from the city center but had wonderful insensitive available and a good breakfast. Our group was only 25 people so the bus was comfortable and we got around pretty quickly. Our Guide Sumi was excellent and helpful although there were a few problems understand. She made general recommendations for restaurant areas and it was fun to find and sample the food. The city tours were additional but by the end we felt comfortable taking trains and exploring on our own.
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  Trip date: October 2023
• DL

  Donna

  · August 9th, 2023
  I bought Groupons for an 8 day Japan trip for 4 of us for March 2020. The trip got cancelled and I was told I have credit to use. Now when I go to use my credit I am told they have to deduct an additional $255 per person which they claim they had to pay Groupon. I don't truly understand this charge but once Intertrips has your money you are obliged to what they tell you. I had to work with 3 different agents and they were not helpful at all. They keep passing the baton to the other when they don't want to work with me. Buyer beware: do not purchase any trips thru Groupon for this agency. We dickered around for weeks about the fees and how much they want to charge me which is more than what they charge on their website using their drop down menu. Then they wanted to charge extra for the airlines to depart 3 days later. They want to charge me extra for nonstop flights. Everything kept adding up. Now I still have a bit of credit with Intertrips and I'm afraid they will find more fees to deduct from this credit when I redeem it. I am very tired of Intertrips nickel and diming me for any fee.
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  Trip date: August 2023
• S

  Stella

  · November 26th, 2019
  The service provided by Intertrips is very...
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  Trip date: February 2019
• C

  crystal

  · October 25th, 2019
  This tour was an amazing experience! I highly...
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  Trip date: October 2019