- Number of tours
- 11
- Age Range
- 5-80
- Number of reviews
- 20
- Response rate
- 50%
- Response time
- within 2 days
True Ecuador Travel Reviews (20)
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Lenora
Written on December 11th, 2024I did receive my updated itinerary until day 3 after following the original one, being confused and having to message the operator multiple times. When I did r…Read moreTrue Ecuador Travel commented on this review
Dear Lenora, Thank you for taking the time to share your feedback. Although some time has passed since your trip, we truly appreciate your comments and the opportunity to respond. We are sorry to hear that there was confusion with your itinerary at the beginning of your journey and that your experience did not fully meet your expectations. Our goal is always to provide clear information and support to every traveler, and we regret that this situation caused you inconvenience. Since your visit, we have reviewed our communication process with TourRadar guests to ensure that all updated itineraries and details are confirmed well in advance. We have also strengthened our internal procedures to double-check all personal information on travel documents to avoid any spelling errors. We are glad to know that the rest of your journey went smoothly after day 3, and we sincerely appreciate your feedback—it helps us continue improving the quality of our service for future travelers. Kind regards, The True Ecuador Travel Team- YX
yanqing
Written on July 11th, 2024Everything's good, just one thing: from ferry to hotel, with luggage, and no wifi, walking in not possibleTrue Ecuador Travel commented on this reviewThank you for your message and for allowing us to help you organise your holiday, we are glad to hear that you enjoyed your trip to Galapagos. Frank Georg
Written on April 5th, 2024Schöne Rundreise mit schönen Schnorchel Touren. Wichtig nur Wasser aus verpackten Flaschen trinken bzw. für Zähneputzen verwenden!- DM
Dalia
Written on August 13th, 2023Beautiful and very special place. Lots of wildlife. Well organized caring and considerate staff.Boat to and from Isabella was quite rough. Would have been nice …Read more - MM
Maryann
Written on July 13th, 2023I had spoken with my clients and they loved the tour! They appreciated how attentive the staff, prompt with meetings and they were great with every aspect! The…Read moreTrue Ecuador Travel commented on this reviewThank you Maryann for your message, for us it is very important and satisfying that our guests have enjoyed their stay in Galapagos. It will always be a pleasure to help you with your clients. Rebecca
Written on February 26th, 2023I might have considered upgrading the hotels if I’d had more information about the options and costs.- NJ
Nancy
Written on January 6th, 2023Our Family of 6 enjoyed our Galapagos adventure with Tour Radar. Our drivers & guides were on time, friendly & very informative. - CS
Carla
Written on December 29th, 2022Jonathan and team were amazing in organising a smooth and seamless trip. Nothing was too much trouble and they took great pride in ensuring we were safe and hap…Read more Katrin
Written on December 10th, 2022The trip offers the full program on the Galapagos Islands. You get a very varied insight into the flora and fauna and the different islands. The almost daily to…Read more- MC
Michael
Written on November 16th, 2022The local staff were excellent. The tour covered all the major sites. Hotels were well located, clean and comfortable
True Ecuador Travel Tours
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