STM Tours LLC

Dear Fernando, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the overall trip. We truly value your input regarding hotel selection and upgrade options. In future bookings, we’ll make sure to involve you more closely in choosing accommodations and presenting upgrade possibilities to better tailor the experience to your preferences. It was a pleasure assisting you, and we look forward to planning your next journey with even more personalization. Warm regards, Maher from STM Tours LLC

Dear Roger, Thank you so much for your kind words! I'm glad to hear that you found the process smooth and that the digital documents made your travel experience easier. It was a pleasure assisting you, and we look forward to helping you again in the future! Safe travels, Maher from STM Tours LLC

Dear Sara, Thanks for sharing that you've liked the accommodation and the transportation services. It was a lovely time having you with this trip and we would like to welcome you in the future for a trip can be reviewed on "A lot of good things to say" Stay safe and thanks for joining us. Mina STM Tours LLC

Dear Mr. Hussian Shahadat, Thank you for sharing your feedback. We genuinely value all input as it helps us continue to improve our services. We’re sorry to hear that the experience did not meet your expectations. However, we would like to clarify a few important points: As per your own request, we changed your hotel booking upon your arrival. The new hotel location was selected based on your preference and confirmed with you before check-in. You booked a self-guided tour, which is designed for travelers who prefer flexibility and independence. This package does not include a physical tour guide or in-person meetings with our team. That said, our customer support team was available to you 24/7 on WhatsApp throughout your journey, and we responded promptly to all your questions and needs. While we strive to partner with reliable hotels, room service and food quality are managed by the hotel directly. Nonetheless, we are sorry to hear it did not meet your expectations and will take your feedback seriously when reviewing future partnerships. We always aim to provide value and support to our clients, whether on self-guided or private tours. We hope to have the opportunity to better serve you in the future. Kind regards, CEO STM Tours LLC

Dear Denise, Thank you so much for your kind words and wonderful feedback! It was my pleasure to assist you, and I’m delighted to hear that you had a smooth and enjoyable vacation. Your appreciation means a lot to us and motivates me to continue providing the best service possible. Please don’t hesitate to reach out anytime for your future travel plans. Wishing you many more amazing journeys ahead! Best regards, Marwa STM Tours LLC

Dear Cuneyt, Thank you for your words and sharing your thoughts with us. Hopefully we could welcome you in one of our tours in the future. Mina STM Tours LLC

Thank you so much for your kind words – we're truly glad to hear that you enjoyed the overall experience. We’re genuinely sorry to learn about your disappointment with the hotel in Zurich, especially regarding the room and the breakfast. We completely understand how important these details are during your stay. Unfortunately, we weren’t made aware of any concerns at the time. Had we known earlier, we would have done our best to assist or explore alternatives right away. Please don’t hesitate to reach out in such cases – we’re always here to help. We truly appreciate your feedback and will certainly take it into account for future improvements. Warm regards, Mina STM Tours LLC

Dear Graham, Thank you so much for your kind words and for choosing to travel with us again. We're truly delighted to hear that your trip exceeded expectations, We hope to welcome you back again soon for another memorable journey! Warm regards, Maher from STM Tours LLC

Dear Ying, Thank you so much for your kind words and for taking the time to share your experience! We are absolutely delighted to hear that you and your husband had such a memorable and enjoyable journey through Spain and Portugal. Your feedback truly means a lot to us, and we’re especially glad to know that the itinerary, accommodations, and transportation met your expectations. Thank you again for your recommendation. We hope to welcome you back on another STM Tours adventure very soon! Warm regards, Mina STM Tours LLC

Dear Gemma, Thank you so much for your words, Wish to welcome you again with one of our tours. Mina STM Tours LLC