JTR Holidays

Thank you so much for your kind words! ? We’re so glad to hear that you and your son had a memorable trip and enjoyed everything. It was our pleasure to arrange your Dubai vacation. Looking forward to welcoming you again soon! Best regards, Zohaib Kamal JTR Holidays

Thank you so much for your wonderful feedback! We’re delighted to hear that both you and your son had such a memorable experience. It’s always a pleasure to welcome back our valued guests, and we will be pleased to serve you again in the future. We’re thrilled that the 6 days were filled with fun, learning, and cultural experiences that made Dubai special for you. Your trust and appreciation mean a lot to us, and we look forward to creating many more exciting journeys for you ahead! Warm regards, JTR Holidays Customer Care

Thank you so much for your kind words! ???? We’re so glad to hear that you had a memorable trip and enjoyed everything. It was our pleasure to arrange your Dubai vacation. Looking forward to welcoming you again soon! Best regards, Zohaib Kamal JTR Holidays

Thank you so much for your kind words! ???? We’re so glad to hear that you and your son had a memorable trip and enjoyed everything. It was our pleasure to arrange your Dubai vacation. Looking forward to welcoming you again soon! Best regards, Zohaib Kamal JTR Holidays

Thank you for your feedback. We sincerely apologize for the ticket glitch that prevented you from visiting the museum, we completely understand how disappointing that must have been. Please accept our sincere apologies for the inconvenience. As a gesture of compensation, we issued complimentary View at The Palm tickets. While we know this cannot replace the museum experience, due to availability issues we did our best to accommodate and make up for the inconvenience. We truly value your understanding and hope to welcome you again for a smoother and more enjoyable journey. Warm regards, JTR Holidays Customer Care

Thank you for sharing your feedback with us. We’re glad to know you were satisfied overall, though we’re truly sorry that your Abu Dhabi experience felt rushed and stressful. We understand how important it is for everyone to enjoy the tour at a comfortable pace. Please be assured that we have already addressed this matter and replaced the guide for future bookings to avoid such issues. We truly value your input and look forward to welcoming you again for a smoother and more enjoyable journey. Warm regards, JTR Holidays Customer Care

Thank you for taking the time to share your feedback. We are truly sorry to hear that your Dubai experience did not meet your expectations. We have checked with our guides and drivers, and they confirmed that no complaint was received from you during the tour. Since we have a 24/7 support team, we are always available to address any concerns immediately. Whenever guests raise an issue regarding tours or pickups, we do our best to resolve it on the spot and ensure everything runs smoothly. It seems there may have been a communication gap during your tours and transfers, which unfortunately led to your disappointment. Please rest assured that we have taken your feedback seriously as a reminder to thoroughly review our processes and strengthen coordination to prevent such issues in the future. We sincerely hope you will give us another opportunity to serve you again and provide the seamless experience that JTR Holidays is known for. Warm regards, JTR Holidays Customer Care

Thank you for sharing your feedback with us. We truly appreciate hearing from our guests as it helps us improve our services. Your package included arrival and departure transfers, 5 nights hotel stay with daily breakfast, a Dubai city tour with the Museum of the Future, Marina dinner cruise, Burj Khalifa visit, evening desert safari, and Abu Dhabi city tour. On Day 5, we kept the itinerary open for leisure or optional tours, as many of our guests prefer to have some free time to explore the city at their own pace. That said, based on your feedback, we can certainly revise the itinerary for future guests to include additional tours on Day 5 for those who wish to have a fuller schedule. Regarding the pricing, your travel dates fell during the peak season in December, when hotel rates and activity costs are considerably higher. We do believe the package pricing is fair given the inclusions, but for better value and budget, we always recommend the period from 1st May to 30th September, when summer non-peak rates in the UAE are generally much lower. We are grateful for your input and will use it to refine our offerings further. We hope to have the chance to welcome you again and provide you with an even more fulfilling experience. Warm regards, JTR Holidays Customer Care

Thank you so much for your lovely feedback! We’re really happy to know you enjoyed your Dubai and Abu Dhabi tour with us. It means a lot that you were satisfied with the transfers, hotels, and overall service. We truly appreciate your recommendation and hope to assist you again in the future! Best regards, Zohaib Kamal JTR Holidays

Thank you so much for your kind words! We’re delighted to know that you felt completely relaxed and could simply enjoy your trip while we handled all the arrangements. Providing clear communication, flexibility with options, and punctual service is something we truly value, and it’s wonderful to hear this made your experience stress-free. We’re especially happy that our guides and drivers added warmth and knowledge to your journey. It means a lot that you recommend the highlights you enjoyed, and we look forward to welcoming you again for more unforgettable moments in Dubai and beyond. Warm regards, JTR Holidays Customer Care