Wanderful Holidays LLC

Thank you very much for taking the time to share your detailed feedback. We’re truly pleased to hear that our ground transfer staff throughout Portugal impressed you with their professionalism, punctuality, and courtesy—and that our remote operations team was consistently available and went out of their way to assist you. Your recognition of their efforts means a lot to us. We’re genuinely sorry to hear that your experience in the Azores did not meet expectations. The condition of the hotel, the lack of amenities, and the unexpected evacuation due to an electrical fault are all unacceptable, and we sincerely apologize for the inconvenience this caused. We are already reviewing the use of this hotel and will be evaluating alternative accommodations for future travelers. Additionally, your feedback about the limited offerings on the island is noted—We have kept this portion of the tour to relax after super busy itineraries in Lisbon and Porto so the guests go back relaxed before joining back their day to day work and chores back home. Regarding the style of travel, we’d like to clarify that this tour operates as a small-group experience until Porto. After that, guests have the flexibility to extend their journey to different islands or beach resorts. On occasions when a group does not formed, rather than cancel the tour—which could cause major disruption to our guests with their flights booked, holidays scheduled, and other personal commitments—we choose to operate it as a private or semi-private experience. While this does significantly increase the operational cost on our end, we believe it’s the right thing to do to ensure your travel plans are not compromised. With on Tour Support continuing seamlessly 24/7, maintaining a smooth experience throughout. Once again, thank you for your thoughtful and honest review. It’s feedback like yours that helps us continually improve. We hope to have the opportunity to welcome you again and provide you with a smoother, more rewarding experience next time. Regards Team Wanderful Holidays

hello Debashis, Thank you so much for your kind words! We're delighted to hear that you enjoyed the itinerary and found our team responsive—it means a lot to us, especially coming from a first-time visitor or a busy traveler who trusted us with their plans. That said, we noticed the 4-star rating and want you to know—we truly hate losing even a single star. If there’s anything specific we could have done better, we’d genuinely appreciate hearing more. Your feedback helps us improve and ensures future travelers have an even better experience. We hope to welcome you again on another adventure soon! Regards Erica Wanderful Holidays

My name is Erica and I am the customer service Manager, I have reviewed all the conversations available between our operations team, Local manager, some of our drivers, guides and yourselves. Also a hotel email content which i have pasted as a part of the response to this review below. We’re truly sorry to read your review and disappointed that you feel this way, especially after the considerable effort our team invested in supporting your trip under very difficult circumstances. To clarify, your flight between Cusco and Buenos Aires was cancelled due to an unexpected airport closure. Our operations team worked tirelessly with LATAM Airlines for nearly 8 hours to secure the best possible rescheduled option while you enjoyed your tours and activities. Despite the disruption, your new flight was confirmed, and our driver waited until 4:30 AM—well beyond the scheduled arrival time—to ensure you were safely picked up. We understand that the delayed flight, combined with your personal decision to do the Rainbow Mountain excursion beforehand, may have left you exhausted and contributed to missing the 9:00 AM tour the following morning. Where we offered an alternative start time of 11:00 AM, which you declined, as it involved skipping a couple of sites. These same sites could have been covered in the 2:00 PM tour, which you also did not attend. As per the chat transcript with our guide Julia, you mentioned at the time that you weren’t feeling well. Our guide was present at the hotel at 9:00 AM as scheduled. Hotel staff, as confirmed in writing, also sent someone to your room, but received no response. At 9:30 AM, we sent you a message stating you would be marked as a no-show. Your first reply came 3 hours later, claiming no guide had arrived. Despite repeated requests, we have yet to receive any evidence—such as call logs or messages—indicating that you attempted to contact our emergency number or operations team while you were waiting. Here's the email from the hotel Quote / Unquote for absolute transparency Quote "De: Gabriela Lancellotti Enviado: jueves, 5 de junio de 2025 16:03 Ventas1 Ker Asunto: Re: Morales Leela & Lydia Jun 02-04 Dear Marcela, I'd like to inform you that the passengers were not at the hotel reception when the guide arrived to pick them up, so they were called to their room. Since they didn't answer the phone either, one of the receptionists went to their room, but they didn't answer either. I hope I have helped you Best regards. Gabriela Lancellotti Encargada de recepción" This tour was, unfortunately, a no-show, and this has been communicated clearly on multiple occasions. As per our terms and conditions, no refund is applicable in such cases. It’s also important to highlight that our guides and drivers consistently went above and beyond for you—waiting beyond agreed times charging us at least once for additional wait, accommodating multiple last-minute changes, and ensuring continuity despite the disruptions. These efforts deserve to be met with mutual respect. Several team members reported that interactions were, at times, unnecessarily rude, which we take seriously. We acknowledge that one of your transfers was delayed and that one of the hotels you stayed in did not have a heater. However, your broader claim that none of the hotels had heating is factually inaccurate. We have verified with all the hotels you stayed at—including Hilton properties—that no request for a heater was made. These properties feature centralized temperature control systems rather than individual heaters, and staff confirmed they would have gladly assisted had a request been raised. While we recognize where things may have fallen short, it’s equally important that feedback remains accurate and fair so we can improve meaningfully. We appreciate you taking the time to share your review and do understand that your 1-star rating stems primarily from the disappointment over a non-refundable no-show tour, one hotel lacking a heater, and the unfortunate flight cancellation which required adjustments to your schedule. We are deeply committed to customer service and to ensuring that every traveler enjoys a seamless and memorable journey with us. We hate losing any stars—it truly pains us. But it also fuels our determination to work even harder toward delivering the highest level of customer satisfaction and overall experience for every guest we serve. Regards Erica Team Wanderful Holidays

Thank you so much for sharing your thoughts—we’re delighted to hear that you loved the itinerary, enjoyed the beautiful cities and towns, and found our local guides knowledgeable, personable, and even a little entertaining along the way! We also appreciate your honest feedback about the coordination style of the tour. Just to clarify, we don’t operate the tour on “remote control,” but rather entrust our local guides and on-ground partners to handle the day-to-day logistics. Our WhatsApp support is there to keep you updated on the next day’s plans, assist with essentials like boarding passes, and—most importantly—stay available for any questions or challenges you may encounter during the journey. We do understand, however, that if expectations aren't clearly set from the beginning, it can cause confusion and stress. We’re grateful for your feedback and will take it as an opportunity to improve how we communicate the flow and format of the tour during the booking process. We're especially glad to hear that Rose Amanda was able to assist you promptly—she’s a valued member of our team, and your kind mention will mean a lot to her. Thank you again for traveling with us. We hope to welcome you back for another memorable and even more seamless adventure in the future. Regards Erica Team Wanderful Holidays

What a joy it was to read your lovely words! We're absolutely thrilled at Wanderful Holidays to hear that your journey unfolded so beautifully and seamlessly—it’s music to our ears. Knowing that everything came together flawlessly and that you felt well-supported through clear communication means the world to us. At the heart of every journey we craft is the hope that our travelers feel cared for, inspired, and free to soak in the beauty around them—and it’s wonderful to hear that this was your experience. Thank you for choosing us to be part of your adventure. We can't wait to help you create more magical memories on your next trip! Regards Erica Team Wanderful Holidays