Loch Ness, Inverness & The Highlands - from Edinburgh

Customer Reviews

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  Elisapeti

  · December 22nd, 2024
  Lorna is the best tour guide ever. Very knowledgable and accommodating too. Made this trip very memorable given the cold weather. She’s a great driver too.
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  Trip date: December 2024
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  Christin

  · October 15th, 2024
  Individual super interrestin trip.
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  Trip date: October 2024
• JH

  John

  · October 4th, 2024
  Day trip to Fort George and cairngorms. Was excellent day out from start to finish. Highly recommended this trip. The driver Malcolm was full of knowledge and very helpful 5stars
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  Trip date: October 2024
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  Nathalie

  · June 6th, 2024
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  Sean was a great guide and driver, nice, not too pushy and was able to give us a lot of information.
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  Trip date: May 2024
• TT

  Tania

  · October 11th, 2023
  Excellent driver/tour guide in Garry. Very knowledgeabke
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  Trip date: October 2023
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  Yara

  · September 29th, 2023
  If you're considering Timberbush Tours for your next tour, I urge you to think twice. We were there for the 2-day Loch Ness, Inverness and the Highlands tour, and it was the worst experience we've had in Scotland. Let's start with our tour guide, Callum, who was a letdown from the very beginning. It was evident that he was ill-suited for his role. His lack of enthusiasm, grumpy demeanor, and lack of humor set a bleak tone for the entire journey. But that's not the worst of it. The real disappointment was the lack of meaningful commentary. We visited historically significant sites such as Culloden Battlefield and Urquhart Castle, only to be met with a few lackluster sentences or, even worse, deafening silence. Extracting information from our guide was akin to pulling teeth. We were left feeling like a bothersome inconvenience rather than valued customers. Learning about Scotland's rich history and culture? Forget about it. Now, let's talk about the Scottish music that is supposed to be played during the tour. Yes, it was there, technically. However, don't get your hopes up about actually hearing it. The music was played at a volume so abysmally low that even those seated closest to the front of the bus couldn't make out much of anything. The rushed pace of the tour added further frustration. While some level of haste is expected given the distance the tour covers, we arrived back in Edinburgh at a baffling 5 pm instead of the scheduled 7:30 pm. Timberbush Tours attempted to justify this with an excuse about lack of traffic, but this contradicted their driver's statement earlier in the day that he planned to be back in Edinburgh at 6pm. Now, let's address the real issue here—the blatant dishonesty and condescending attitude displayed by Timberbush Tours. When I raised concerns, they resorted to falsehoods: 1) They fabricated a story about me moving to the front of the moving vehicle to seek more information from the guide and labeled this as 'disruptive.' This is a complete lie, as I was already seated at the front and had no reason to change my position to ask a question. I merely asked for more information about the sites, which should be everyone's right during a tour. The implication that asking questions is considered disruptive by this company speaks volumes about their lackluster tours (as I mentioned, you feel like an annoyance just for asking questions). I even suggested they check the CCTV to verify the truth about me walking to the front of the moving vehicle, but conveniently, they claimed it was not available. 2) They claimed that I had my headphones with me as a way to dismiss my complaint about the barely audible music. In reality, I resorted to using my headphones later in the last few hours of the tour when it was clear that nothing was going to change about the music and commentary. And how did Timberbush Tours respond to all this? With a measly 10% refund as a supposed "gesture of goodwill." It's a slap in the face to customers who expected a worthwhile experience. In summary, this tour with Timberbush was a total disappointment. Save yourself the trouble and avoid this tour operator unless you enjoy wasting your time and money on a soulless, subpar experience. They only care about taking your money. FYI, after the tour, they send around an email for people to rate them. If you choose 4 or 5 stars, it asks you to post a TripAdvisor review. But if you choose 3 stars or less, it redirects you to their website so that you can send them an email, instead of posting a review. So, their rating system is dishonest. I would recommend to take their online rating with a grain of salt.
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  Trip date: September 2023
• KD

  Kelsey

  · September 18th, 2023
  The Loch Ness and Inverness tour was lovely. Our tour guide Adrian was friendly and knowledgable. He gave us insights on many locations and we had great stops. He helped us find deer and took us to picture stops. He felt like an old friend to me and my dad and remembered my dad's name the whole trip. It was our first time in Scotland and as soon as we said which clan our surname was from he knew the location right away. It was our favourite part of the trip. We honestly wish it were longer but I'm glad we got the tour guide we did!
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  Trip date: September 2023
• 

  Philip

  · July 23rd, 2023
  The tour was excellent,the driver/guide Badger was the perfect host.His knowledge of history and his passion for this roll was exceptional. Would recommend this company to anyone visiting Scotland
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  Trip date: July 2023
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  Margaret

  · July 3rd, 2023
  Excellent day out . Brian our tour guide was excellent his stories were very good 👍 never a dull moment, he looked after everyone including Paul our driver. Paul was a very good driver very confident and polite. From the only two Scottish people on his bus
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  Trip date: July 2023
• CL

  Chiara

  · June 7th, 2023
  We spent 2 nice days around the Highlands in company of Martin who told us a lot of intresting facts about everything that came him in mind and accompanied the tour with lovely scottish music and ballads related to what he was telling us. A very nice experience , the only thing that i wish it could have been different was that in every spot we stopped we could have take a guided walk instead of walking around on our own and hearing stories from the place we visited just in the bus. And also our group wasn't very friendly but actually full of very shy people,so we didn't have the feeling of travelling in a group at all. That's why the 4 stars. The rest of it was lovely.
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  Trip date: May 2023