Customer Reviews

• CF

  CARLA MARIE

  · April 4th, 2024
  I'm a solo woman traveler, who booked this trip Beautiful Views End Copenhagen (Germany, Denmark, Norway and Sweden) with only 1 month in advance and since I booked it through an USA online agency they put me in the English language group. -OVERALL: I love the trip, beautiful places, great food, great experience and meet a lot of people. -Tour guides: When the circuit tour started in Frankfurt, Germany I met the English speaking tour guide (Antia), who was assigned to be my tour guide for this entire trip. My first impression when meeting her is: she was very serious and unfriendly. When we left the hotel I realized that the traveler's group in the same bus was mixed between Spanish and Portuguese speaking people (that were the majority of the group and they had assigned as their tour guide Pedro Repilado) and English speaking people (only like 5-7 people, including me who had assigned as tour guide Antia), which is not a problem for me since I'm used to travel with Europamundo and I know how they arranged groups and more that the month of March is a low season. Since I'm bilingual (English and Spanish), I heard the explanations given by both tour guides, Antia (English) and Pedro (Spanish and Portuguese), and at the beginning of the trip (since both guides were going to do the full route/circuit) I decided to compare both explanations and, although I was assigned to Antia in the English group, I decided to switch and joined the Spanish language guide. Why? My first impression about Antia (English) was right. Although she knew well how to speak and pronounce English words, she was very unfriendly. I think that when travelers book this kind of trip that if full organize (Hotels, tours, breakfast included, transportation, itinerary, etc.) by a company, in this case Europamundo, the tour guide assign to the group is supposed to give a good customer experience to those travelers, because after all that is for what they are paying for. Antia was not friendly, on a few occasions I told her good morning, she didn't even reply, if I approached her, asked or tried to make a conversation she was with a very serious and non-approachable face. When it was her turn to provide the English explanation she was cleared with the words but was very short in the explanations and it seems as if she was just trying to translate what the Spanish guide (Pedro) said previously to her. Pedro was very organized, provided his number in case anyone needed it or had any issues, and he always had his group communicate with departure times and more, no Antia, she was like... if this person needs my assistance they will find me. But her personality was not approachable. Nevertheless, to end speaking about Antia, my review about her is that although she speaks English well she is not made to be a tour guide. If she changes her attitude, gets more involved with the travelers, provides more assistance/guide and more information during her explanations, then maybe but for my opinion she doesn't provide a good customer experience and should not be a tour guide. At the end of the trip, she didn't even say bye to any of the English speaking travelers assigned to her. Leaving Antia (English guide) aside, now I can speak about Pedro Repilado (Spanish guide). He was the best. I have traveled many times with Europamundo and he has been the best one yet. Although I was assigned to Antia, he accepted me and treated me as I was under his group. He always treated me with respect, great orientations about the places, had many knowledged about places we visited, great conversations, he also provided me with his contact information which made me felt safe (as I said many times as a solo woman traveler and very far from by country many women feel unsafe, but he made be feel safe and informed about departures and was always looking out for his group and the ones not in his group. He added more fun and enjoyment to my travel experience. He is well informed, friendly, veryyyyyyyyyyyy organized (which is a big plus). I hope I got the chance to be able to travel again and have Pedro as my tour guide. -Bus drivers: I had two, Carlos, great driver, and then for a longer period of time we had Javier (greatttt driver, very organized, friendly, fun). -Places visited: overall the selection of places, cities and towns, was great. Many colorful and great places to visit. -Hotels: Selection was ok, some closed to the city other veryyyy far. I know that Europamundo has big buses and in Europe is not easy to find hotels with the capacity for big groups, that include breakfast, that has spaces to park the bus but... my only suggestions is to find hotels closer to the city to be able to enjoy the nightlife and/or to have a good meal. -Breakfast: All mornings, breakfast were included, so that's a plus and great for this kind of long trips (waking around 5:30 am and arriving at hotels around 9 pm, but I'm used to this when traveling with Europamundo, which is necessary to be able to see many things in a short amount of time). Overall, breakfasts included in the hotel were good. -Europamundo: had great communication with Europamundo. -transportation from FRankfurt airport-hotel: the company that Europamundo selected to transport me from FRankfurt airport-hotel was kind of poor. They were supposed to be at the airport from 9:30 am until 10:30 am, they arrived late at the airport at 10:50 am, the man was walking very fast to the car and without waiting for me to get to the car I was almost running with my luggage behind him.
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  Europamundo commented on this review

  At Europamundo, we aim to create an outstanding experience for our guests from start to finish. Therefore, we are thrilled to read that our dedicated team of representatives ensured that your first-time guided holiday with us was as unforgettable as you... Show more
  
  Trip date: March 2024