Classical Symphony with Budapest

Customer Reviews

• A

  KevinMcAndrew

  · February 15th, 2018
  Europamundo - Rome to Budapest. Pre tour correspondence - Sufficient and Informative. Airport pick up and drop off to hotel - Appreciated and friendly. Hotel accommodation and breakfast - No complaints. Bus and driver - Comfortable and very Proffessional. Tour guides - Organised, Knowledge, Helpful, Outstanding. Recommend Europamundo - Yes Kevin.
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  Europamundo commented on this review

  Hi. Thanks for the great review, we are so happy you enjoyed your adventure with us. Europamundo team :)❤
  Trip date: February 2018

  Review collected by Europamundo
• MC

  McKinly

  · June 1st, 2024
  Beautiful trip. Felt a little rushed at times. But very informative . Great experience
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  Europamundo commented on this review

  We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. Europamundo team :D❤
  Trip date: April 2024
• LA

  Lisa

  · August 9th, 2023
  I will never use this company again. We were picked up at the airport and dropped at the hotel in Rome which was Ergife and it was an old hotel that needed upkeep. Since the tour did not start until the evening we planned our own day. The first tour guide Gaetano had no voice. He had gotten sick and he really should have been replaced. We were not informed of anything. He did not give us any welcome speech, nothing. This was our first time using this company. We were dropped in via Cavour to eat. They should really give more time to eat. They gave us an hour and we felt rushed, for no reason. Day 2 Rome was a busy day. Paola the tour guide was good. We did colosseum, imperial fortress and Vatican City. After the Sistine chapel we were sent to eat and again they only gave us 45 min to do that. Well we never made it to the walking tour bc our food was slow. We were not refunded for that either. We did our own thing and saw tons of stuff. Florence, was fine, tour guide was knowledgeable but again we were left to shop and do our own thing. Venice, Gaetano ran ahead of the group to get to the murano factory and we had to run to keep up with him. The tour guide after that was awful. She said a few things as we walked to the church and then she left us. As did Gaetano, he tapped out. We learned more from Gabriella in 10 minutes than we did from three days w Gaetano . We took our gondola ride which was nice. The stay city hotel was average, and there is nothing in the area. Hotels should have places to eat nearby. Austria, we got a new guide Mario. Innsbruck, kitzbuhl and Salzburg, all felt very rushed. Dropped in a town to shop/eat. Austria is a beautiful country. Vienna and Budapest. Vienna tour guide was great, and we did a lot on our own the afternoon. We were told we would go to grinzing area for dinner, again we given 1 hour to eat! We actually never got our food and had to leave the restaurant without eating dinner for no reason! Do they not understand that in Europe it takes time to get your food. And we were only going to the hotel so it’s not like there was something that we had to rush for. Terrible! We pre ordered optional outings in both vienna and Budapest which the company never purchased in time and things were then sold out. They say it’s bc they didn’t have enough ppl to go but that’s bs, bc a lot of ppl in the group wanted to go. The company dropped the ball on the concert in Vienna and the dinner in Budapest. Had I known I would’ve booked something for my family to do instead but that’s hard to do at the last minute. And then you can’t reach anyone to complain. We made the most out of the vacation but the company does not care about clients and I will not use their services again.
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  Europamundo commented on this review

  We deeply regret to learn that the tour fell short of your expectations. We´ve reached out to our tour guide to thoroughly investigate the concerns you´ve raised. Regarding your experience at Ergife, we kindly remind you that based on our terms and... Show more
  Trip date: June 2023
• 

  Sheriene

  · May 17th, 2023
  May 2023. There were several negatives and positives about this tour. Firstly, the guide Francesca in Rome was not very helpful or considerate of the paying occupants. She left my husband and I in Venice and we almost lost our Optional gondola ride. She said that they were leaving to go the gondola site at 4pm at a particular meeting point at the Murano glass factory. We arrived at the meeting point at 3.57 pm and waited together with another couple on the tour but did not see her. Fortunately, I saw Gabriela, the other guide at 4:07 pm and told her that we were waiting to go on the gondola ride but did not see Francesca. When Gabriela phoned her, Francesca mentioned that they were already on the ride and it was our fault because we were late. My husband and I were furious. Basically she decided to leave earlier because most of the group were already there and she did not care if two people were missing. In addition to this, she was very inconsiderate of the fact that these cities were new to everyone on the bus, and getting back to the meeting points at her designated time, people could get lost. We were very grateful to Gabriela for helping us to finally get a gondola ride. Francesca also left a mother and daughter in a different city and they had to pay €42.00 to an Uber to get to the hotel. They got lost and could not get to the meeting point on time. This was a frequent problem, so everyone started to cut their free time by half hour in an effort to look for the designated spot. We were in a different city every day so we had to try learn the way back to the meeting point. Free time to walk around each city was usually one or one and a half hours. This always had to be reduced because we needed half hour to get back on time, since we knew that she would leave us. On another note, the hotel in Rome was horrible, there was no air conditioning in our rooms and when we asked the front desk, they said that they do not put on the air conditioning until June and we had to sleep with the windows open. Fortunately the hotels in the other cities were good. During the city center segment of the tour, the guides were very knowledgeable with respect to the history of each city. We spent four hours each day on the bus getting to the next city, and only had half day in each city which is not enough to explore. Another big problem was that they paired English, Spanish and Portuguese speaking people on the same bus. There were several times when the english speaking people did not get enough information in our language. After we spoke to our guide, they separated us, which made the situation much better. Fortunately, we had a very sweet and considerate guide called Carmen Patricia during the second half our the tour which made the balance of the trip pleasant and tolerable. Positives on this tour: We formed great friendships with people from different countries during our time on the bus as everyone experienced the same issues. We bonded and tried to help each other.
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  Europamundo commented on this review

  Hello! Firstly, on behalf of our company, I would like to apologize for any inconvenience you may have experienced during your tour. We understand the points you have mentioned in your comments, and we take your concerns very seriously. We want to... Show more
  Trip date: May 2023
• WS

  Wendy

  · October 19th, 2019
  Wonderful guides, lots of history, wonderful cities to visit!
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  Europamundo commented on this review

  Hello,Wendy Sander, greetings from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success. It means a lot to us your words, this kind comment made us the day. Thank you very much for... Show more
  Trip date: August 2019
• MB

  Melinda

  · September 26th, 2018
  Never again would I travel with this tour company. (Europomunda) The tour guide left people behind. I understood after a few days how it works: bus to city, local guide, dump tourists in the shopping area for hours, maybe pick them up late at night to go to a hotel way out of the city. Obviously cheap. No way to access personal belongings during this time if needed.
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  Europamundo commented on this review

  Hello Melinda, receive a greeting. It is very sad that a poor image of our operations has been made, perhaps because he did not have the necessary information prior to his trip. We greatly regret your disagreement for that purpose. We are always at... Show more
  Trip date: September 2018
• 

  Rose

  · May 22nd, 2018
  The itinerary was great. Tour leaders very...
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  Europamundo commented on this review

  Hello,Rose Palmer , greetings from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success. It means a lot to us your words, your kind comment made us the day. Thank you very much for... Show more
  Trip date: May 2018
• 

  Yang

  · May 22nd, 2018
  The first part of the trip with Antonio was really great and he was very responsible and proactive. The latter part once we got to Salzburg, was not as exciting. I forgot the tour guide's name but he seemed not so interested in his job or just really tired...
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  Europamundo commented on this review

  Hello Yang Zhao We want to thank you for taking the time and sharing your experience with us. We are pleased to know that your trip was satisfactory in general terms. We regret that we have not met all your expectations and receive an apology for the... Show more
  Trip date: April 2018
• 

  Anna

  · March 3rd, 2018
  The tour was well put together. The destinations were great and guides were good. Antonio was the best guide ever!! Very energetic and positive, and knowledgeable. He definitely gets 5/5 points. The only complaint is the hotel in Florence (West Florence hotel). This was the worst hotel I’ve stayed in my entire life. The room was so outdated, have to buy WiFi access, food was pretty bad and water in the shower was room temperature. No idea who rated that place 4*. Other than that, the tour was good and I’d do it all over again.
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  Europamundo commented on this review

  Hello, we apologize for any inconveniences during your tour. We hope they become positive memories. Our service has improved, and we welcome your interest in future travel. Europamundo team :D❤
  Trip date: February 2018
• 

  Isabel

  · February 13th, 2018
  The trip was well planned among sites in...
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  Europamundo commented on this review

  We're thrilled that you had such an incredible experience with us. Europamundo team :D❤
  
  Trip date: January 2018