20 Days A Love Story in Japan (private guide & driver）

Customer Reviews

• Amanda

  · June 5th, 2025
  Amber from UME Travel was so much help in planning our trip to Japan! First time traveling internationally and she put together the perfect trip for us. Everything my daughter wanted to see and more. All of our guides spoke great English and were always waiting for us at the hotel *before* we even came down for the day’s tour — super punctual and reliable! The hotels Amber arranged were right in the heart of the action, in lively, bustling areas, which made it so easy for us to step out at night, explore the streets, and enjoy all kinds of delicious Japanese food. Best trip ever!
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• Laurie

  · June 4th, 2025
  We had an excellent and memorable tour of Japan, in large part due to the flawless arrangements put together by Amber at Ume Travel. We were seeking a private tour, using Shinkansen trains to travel between major cities. Amber organized all the train travel and booked great hotels, that were within easy walking distance of the stations. We were also very happy with the quality of the tour guides, Harumi in Tokyo and Bianco for Kyoto, Osaka and Hiroshima. They had great proficiency in English and were engaging and knowledgeable. Overall, Amber was very attentive to our requirements in setting up our Japan tour, and during the trip she would reach out regularly, to ask how it was progressing. We would very highly recommend using Amber at Ume travel.
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• Luba

  · June 3rd, 2025
  Our children were always fascinated with Japanese culture. And so about 10 months ago, we decided to surprise them with a trip to Japan. I honestly didn't know where to start. On one hand I didn't want a group tour as it's very structured and crowded. On the other hand I was hesitant to plan on my own and manage logistics in the country I know very little about. I started my research and stumbled across UME Travel company advertising private tours to Asia. I decided to submit my request and within minutes Phoebe reached out to me. He was very patient and responsive. I had tons of questions and was very skeptical. Phoebe tailored and retailored our itinerary multiple times to meet our needs and budget. When the final draft was ready we made our payment, received detailed agreement, and the anticipation has begun. I would be a liar if I'd say I wasn't nervous. I was a wreck. And no matter how many times Phoebe tried to assure me that everything is going to be fine, I was still very concerned. Fast forward, a week before our trip, we received detailed itinerary with dates, hotels, transportation and even packing list. 2 days before our arrival a list of drivers and guides was also sent to us. The driver contacted us as we landed (the company also supplied us with esim card so we could communicate) and let us know he was waiting for us. Honestly I felt like a VIP. The driver was holding a sign with our name, he helped us with our luggage and a van was waiting for us in the parking lot. We got transported to a hotel in Tokyo with a great view and very nice accommodations. The guide reached out to us immediately detailing our plans for the next day. I won't go into details of our trip as it was tailored to our interests and needs. But I just wanted to highlight that every driver, guide and travel agent (Phoebe) were professional and organized. Never late, always providing us with the best service possible. They also were very flexible if we wanted to make changes to our schedule or visit different sites than what was initially on the itinerary. It also so happened that it was my son's birthday on the second day of our journey. The guide found an incredible place for our celebration and made a generous gift on behalf of the company. Our departure was as smooth as arrival. Overall an incredibly trip for the whole family. I whole heartely recommend UME Travel and their amazing travel agent Phoebe.
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