Tourist Journey

Thank you, Evita! We're thrilled to hear you enjoyed the experience. It sounds like you had a meaningful and interesting time!

Thank you, Suzanne! We're so glad you enjoyed the tour and appreciated the guides — especially those local sushi stops! We hear you about the subway meeting points and are working to make those clearer. Hope to see you again in Japan!

Thank you, Maria Gabriela. We’re sorry to hear it wasn’t what you expected. Our packages are designed to offer flexibility by combining top-rated local tours, hotels, and transportation, and we aim to be transparent about that. We appreciate your feedback.

Hi Jobelle! Thank you very much for taking the time to share such detailed feedback about your experience on the 14-Day Best of Japan Golden Route Tour Package. We truly appreciate your honest review — it helps us identify areas where we can improve. We’re very sorry to hear that parts of the tour did not meet your expectations and that the overall value and structure fell short in some aspects. We completely understand your concerns regarding the pacing of the itinerary. While some guests value having more personal downtime for rest or self-exploration, we recognize that others, like yourself, prefer a fuller schedule. For future travelers with similar preferences, we will absolutely look into offering a denser, more activity-rich option to help maximize every day. Regarding the guide experience, particularly on the Kyoto–Nara tour, we’re disappointed to hear about the issues with communication and attentiveness. This is not the level of service we aim to provide, and we’ll be following up directly with our operations team and guides — especially regarding pace, group awareness, and support for guests with mobility challenges. We also want to highlight that we strongly encourage the use of WhatsApp while traveling in Japan, as it is widely used by our local team and partners. That said, we understand how frustrating it must have been to not be able to contact your guide on day one, and we will ensure our guests are always provided with contact options that work best for them moving forward. Lastly, we hope that despite the drawbacks, you still enjoyed Japan’s incredible sights and culture. If you decide to return in the future, we would be happy to help tailor a program more in line with your preferred travel style — packed with experiences, more seamless communication, and enhanced support throughout. Thank you again for your thoughtful feedback.

Hi Brian! Thank you so much for sharing your feedback on the 7-Day Japan on a Budget Tour Package. We're glad to hear that you enjoyed the individual tours overall! We also appreciate you pointing out the challenges you faced with the meeting point details. You're absolutely right — clear, specific instructions (and knowing which local operator to look for) can make a big difference, especially in a country where navigation can be tricky for visitors. We’re happy to let you know that we've recently improved this aspect based on feedback like yours. Meeting instructions for upcoming tours now include more detailed directions, images where possible, and the name of the local operator to help guests identify their guide more easily. Thanks again for helping us improve the experience for future travelers, and we hope to welcome you back again on another adventure soon.

Hi Ali! Thank you for your feedback, and we're truly sorry to hear that your experience with the 5-Day Cultural Adventure of Kyoto, Osaka & Nara did not meet your expectations. This tour is designed as a modular itinerary, combining top-rated day tours with accommodations and transport arrangements — which allows flexibility and access to key highlights across multiple cities. However, we understand that this format may feel less integrated than a traditional fully-escorted group tour. We're especially sorry to hear that you felt a day was missing. We'd be happy to review your specific itinerary details to see what may have happened and ensure everything matched what was booked. We appreciate your comments and will continue working hard to improve the clarity and cohesion of our packages. Please don’t hesitate to contact us directly if you’d like us to look further into your case.

Thank you Ann Maria for taking the time to share your feedback regarding the Tokyo & Mount Fuji 5-Day Adventure. We’re very sorry to hear that the experience did not meet your expectations. We’d like to clarify that the tour package is designed as a modular program — combining carefully curated day tours with centrally located accommodation, transportation, and support. This format offers flexibility and independence, allowing travelers to experience the highlights of Japan while maintaining freedom in the evenings and some afternoons. While the tours are operated by local professional partners, we coordinate all logistics behind the scenes to ensure a cohesive experience. We understand this structure can feel different from a traditional guided group tour, and we will continue to improve how it is communicated on partner platforms like TourRadar to avoid confusion. We regret if there were any discrepancies between the advertised itinerary and the one delivered. We do our best to keep descriptions up to date, and if changes are made based on availability or operations, we aim to communicate those clearly in advance. Your input is helpful as we review this process. We genuinely appreciate your comments and will take them into consideration as we work to improve our services. Wishing you all the best in your future travels.