Tourist Journey

Dear Kelvin, Thank you so much for sharing such a thoughtful review of your South Korea and Japan tour package! At Tourist Journey, we carefully design each package to ensure the perfect balance between guided activities and free time, and we're so happy it matched your expectations. We're glad that organizing your trip through us helped remove the stress of planning - that's precisely what we aim for with our packages. We also appreciate your constructive feedback as we constantly strive to improve our services. It's wonderful that you're already thinking about travelling with us again, and we look forward to welcoming you on another Tourist Journey adventure soon!

Hi Guadalupe and thank you for sharing your feedback. We are very sorry to hear that your recent tour did not meet your expectations. Throughout your trip, we have always aimed to provide timely support and assistance to ensure a smooth experience. We would greatly appreciate it if you could share more details about what went wrong during your tour so we can better understand the situation and work on improving our services. Your input is very important to us.

Thank you for taking the time to share your feedback. We're very sorry to hear about the difficulties you experienced with directions and communication during the day tours. We completely understand how stressful it can be navigating unfamiliar transportation systems, and we truly wish you had reached out at the time—we would have been more than happy to assist you and make things easier. We’ve taken note of your comments, especially regarding the language balance on the Kyoto tour. Your input is valuable, and we are actively working on improving communication, guide information, and pre-tour instructions to ensure a smoother experience for our future guests. We’re also sorry to hear that the Tokyo hotel room didn’t fully meet your expectations, though we’re glad the location worked well for you. It’s great to hear you had a positive experience with Daniel in Osaka—we’ll be sure to pass along your kind words. Thank you again for your honest review.

Thank you, Evita! We're thrilled to hear you enjoyed the experience. It sounds like you had a meaningful and interesting time!

Thank you, Suzanne! We're so glad you enjoyed the tour and appreciated the guides — especially those local sushi stops! We hear you about the subway meeting points and are working to make those clearer. Hope to see you again in Japan!

Thank you, Maria Gabriela. We’re sorry to hear it wasn’t what you expected. Our packages are designed to offer flexibility by combining top-rated local tours, hotels, and transportation, and we aim to be transparent about that. We appreciate your feedback.