Business Trans Protocol

Dear Mr. Deirdre, Thank you very much for sharing your feedback and for highlighting the beauty of the painted monasteries and the landscapes you experienced during your journey with us. We are always grateful when our guests take the time to share both what they enjoyed and where they feel improvements could be made. For full transparency, we would also like to clarify a few important points for you and for future travelers: 1.From the very beginning, your booking was upgraded at no extra cost — from 3-star to 4-star hotels throughout the itinerary — and a private tour was provided for the same price as a regular group departure. 2.Your guide kindly offered you a complimentary visit to the Egg Museum, which was not part of the official program. 3.The written itinerary you referred to was in fact from another operator’s tour. As we explained and demonstrated, our program did not include Bran Castle nor the schedule presented in that document. Even so, your driver made every effort to take you to Bran, despite it not being included. 4. Regarding your concern about driving: please note that your driver is a highly experienced professional with many years on the road and he did not exceed safe speed limits. We nevertheless regret if at times his driving style felt uncomfortable. As a company, we take such feedback very seriously and continuously monitor our team to ensure the highest standards of safety and passenger comfort. 5.On the evening of your birthday, you generously invited the guide to join you for dinner. In European custom, an invitation implies that the invited guest is not expected to pay. The next day, when you asked him to cover his share, the guide immediately reimbursed you in order to avoid any misunderstanding. We truly value your input, as it helps us refine our services and guarantee that our guests not only enjoy Romania’s extraordinary heritage and landscapes, but also feel fully comfortable throughout their journey. Best Regards! Customer Experience Manager

Thank you! We hope to welcome you again in Romania!

Thank you!

Thank you! Hope to welcome you again in Romania!